Customer Service Analyst (Jobs in Raleigh, NC)   Requirement id 151450 Job title Analyst Job location in Raleigh, NC Skills required IT Support, Trouble Shooting PC, Written And Verbal Communication Skills, Customer Service Open Date 24-Jan-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: IT Support, Trouble Shooting PC, Written And Verbal Communication Skills, Customer Service No of Submissions : 1 Start date : 02/17/2025 End Date : 02/16/2026 Submission deadline : 01/31/2025 Client Info : NCDHHS-HB Note: * Agency Interview Type : Webcam Interview Only * Onsite Description : Contractor– DHB IT - User Support Technician Position Overview: This position is on site and will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs. Salary Rate isbased on what a normal State User Support Technician would make: $47.15 per hour Job Specific Responsibilities: ·Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals. ·Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates the outlook email account for our Active Directory called EADS. ·Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position. ·Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system. ·Help track DHB IT Inventory with our WASP Inventory Tracking System and follow established processes. Knowledge,Skills, and Abilities Required: To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following: ·Excellent verbal and written communication skills ·Ability to establish and maintain effective working relationships with coworkers,officials, and the public ·Ability to work independently with minimum supervision ·Ability to effectively manage multiple tasks and priorities ·Capable of resolving routine problems based on existing documentation, training, and resources ·Previous working experience providing technical support - Proven ability deploying and configuring desktop and laptop computers, and peripheral devices   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151450 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), IT Support job openings in Raleigh, NC Jobs List NC - COR - Support Analyst (767160) Create date: 09-Jul-2025 Start date : 07/28/2025 End Date : 10/28/2025 Submission deadline : 07/15/2025 Client Info : CoR-IT Note: * Agency Interview Type : Webcam Interview Only * Onsite Description : Position: Enterprise IT Operations Specialist (Technology Specialist) Res.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDHHS EHR Helpdesk Manager (763716) Create date: 16-May-2025 Start date : 05/31/2025 End Date : 05/30/2026 Submission deadline : 05/22/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdes.... 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(This job is for - Troubleshoot Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NC - WSSU - Service Support Analyst- Junior (691021) Create date: 29-Aug-2022 Start date :09/06/2022 End Date :05/19/2023 Submission deadline :09/02/2022 Client Info :WSSU - CSS Description : This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC. The Technology Support Technician provides hardware, software, and prog.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))    IT Support job openings in other states Jobs List Help Desk II - 144950 Create date: 30-Jul-2025 Start Date :8/18/2025 End Date :06/30/2026 Submission Deadline :8/6/2025 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an intervi.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk I - 144160 Create date: 01-Jul-2025 Start date : 07/28/2025 End Date : 06/30/2026 Submission deadline : 7/8/2025 4:00:00 PM Client Info : DOA Note: * PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. * Looking to move as quick as possible. Please be sure candidates are ready to interview next.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 143434 Create date: 05-Jun-2025 Start Date :7/7/2025 End Date :06/30/2026 Submission Deadline :6/12/2025 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) GDOT GIS IT Support Specialist (732059) Create date: 01-Apr-2024 Remote start date :04/29/2024 End date :06/30/2024 submission deadline :04/12/2024 client info :GDOT - IT App Description : The Georgia Dept. of Transportation (GDOT) desires an Esri ArcGIS end user support specialist to analyze, troub.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) VDH Technical Support Analyst 3 (715595) Create date: 28-Jul-2023 Hybrid Start date :08/14/2023 End Date :06/30/2024 Submission deadline :8/2/2023 Client Info :VDH Description : ------------------------------------------------------ **local Richmond, VA candidates needed due to onsite requirement - at least 3 days/wk onsite *please do not submi.... (This job is for - Telecommunications Jobs in VA Richmond Analyst - (in Richmond, VA))    IT Support job openings in NC Jobs List NC - Meck County - Service Support Analyst- Junior (773655) Create date: 29-Jul-2025 Start Date :08/04/2025 End Date :09/30/2025 Submission Deadline :07/31/2025 Client Info: Mecklenburg County - Information Technology Services - Technical Services Note : * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : job Jobs in NC Charlotte Analyst - (in Charlotte, NC)) NC - Meck County - Service Support Analyst- Junior (718075) Create date: 04-Oct-2023 Hybrid start date :10/31/2023 End date :04/30/2024 submission deadline :10/09/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line.... (This job is for - job Jobs in NC Charlotte Analyst - (in Charlotte, NC)) (Analyst: IT Support, Trouble Shooting PC, Written And Verbal Communication Skills, Customer Service in Raleigh, NC)

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