Punctuation Analyst (Jobs in Raleigh, NC)   Requirement id 152263 Job title Analyst Job location in Raleigh, NC Skills required Service Support Analyst, Microsoft Suite, Adobe Product Suites, Punctuation Open Date 10-Mar-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Service Support Analyst, Microsoft Suite, Adobe Product Suites, Punctuation Job Title: NCDIT - Service Support Analyst Mid/Medicaid Provider Relations Specialist (743791) Remote No of Submissions : 2 Start date : 03/17/2025 End Date : 03/16/2026 Submission deadline : 03/11/2025 Client Info : NCDIT Note: * Agency Interview Type: Webcam Interview Only * Typical Experience: 36-60 months Description : Summary: We are seeking a NC HIEA Service Support Analyst – Provider Relations to serve as a key point of contact for healthcare providers, ensuring smooth onboarding, issue resolution, and ongoing support for NC HealthConnex services. This role requires a blend of health industry technical knowledge, provider engagement, and customer service experience to enhance user experience and maximize participation in NC HealthConnex. This position will focus on supporting NC HealthConnex participants that provide medical services to NC Medicaid beneficiaries. Key Responsibilities: · Serve as the first point of contact for healthcare providers regarding questions about their connection to NC HealthConnex. · Assist in the onboarding and enrollment of new provider organizations, ensuring successful integration with the health information exchange. · Investigate provider-reported issues related to system access, connectivity, and interoperability. · Collaborate with internal teams to escalate and resolve complex issues efficiently. · Provide guidance to providers on NC HealthConnex functionality, best practices, and compliance requirements. · Maintain and update support documentation. · Monitor and track support requests, ensuring timely responses and resolutions. · Identify trends and recurring provider issues, recommending process improvements or system enhancements. · Support provider outreach and engagement initiatives to increase HIE adoption and utilization. Qualifications and Experience · Bachelors degree in Healthcare Administration, Health Informatics, IT, or a related field (or equivalent experience). · 1-3+ years of experience in a support, provider relations, or customer service role within healthcare, HIEs, or health IT. · Familiarity with EHR systems and interoperability standards. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills to engage with healthcare providers and stakeholders. · Ability to work independently, prioritize tasks, and manage multiple support tickets effectively. · Experience with helpdesk/CRM/ticketing systems (e.g., ServiceNow, Jira, Salesforce) is a plus · Knowledge of HIPAA, data privacy regulations, and healthcare compliance requirements.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152263 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Service Support Analyst job openings in Raleigh, NC Jobs List NCAOC - Service Support Analyst- Junior (757347) Create date: 07-Feb-2025 Remote No of Submissions : 2 Start date : 03/03/2025 End Date : 06/30/2025 Submission deadline : 02/13/2025 Client Info : NCAOC Note: * The North Carolina Administrative Office of the Courts (NCAOC) is seeking one qualified IT Help Desk Specialist to provide first level s.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDPS - Service Support Analyst- Expert (746260) Create date: 13-Sep-2024 Onsite No of Submissions : 2 start date :09/23/2024 End date :09/22/2025 submission deadline : 09/16/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Typical Experience: 84+ months The primary purpose of this.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (740564) Create date: 09-Jul-2024 Onsite No of Submissions : 2 start date :07/01/2024 End date :06/30/2025 submission deadline : 07/11/2024 client info : NCDIT Note: * Agency Interview Type: Webcam Interview Only Description : **This is a.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Service Support Analyst- Mid Level (735095) Create date: 29-Apr-2024 Onsite No of Submissions : 1 start date :05/27/2024 End date :05/27/2024 submission deadline : 05/03/2024 client info : NCDHHS-PH Description : Position Overview: This position will assist the NC Medicaid Infrastruc.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (730389) Create date: 28-Feb-2024 Remote start date :03/18/2024 End date :06/28/2024 submission deadline :02/29/2024 client info : NCDIT Description : **This is a remote position. DIT Service Desk is the 24×7x365 single point of contact for customer submitted.... (This job is for - ServiceNow Jobs in NC Raleigh Analyst - (in Raleigh, NC))        Service Support Analyst job openings in NC Jobs List NC - FTCC - Service Support Analyst- Junior (730161) Create date: 29-Feb-2024 Onsite start date :03/04/2024 End date :09/30/2024 submission deadline :03/01/2024 client info : Fayetteville Technical Community College Description : ***All FTCC staff are working 100% onsite. The candidate will be expected to work fi.... (This job is for - job Jobs in NC Fayetteville Analyst - (in Fayetteville, NC)) NC - WSSU - Service Support Analyst- Junior (708496) Create date: 10-Apr-2023 Onsite Start date :04/10/2023 End Date :08/31/2023 Submission deadline :04/14/2023 Client Info :WSSU - CSS Description : ------------------------------------------------------ This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC. **THI.... (This job is for - job Jobs in NC Salem Analyst - (in Salem, NC)) (Analyst: Service Support Analyst, Microsoft Suite, Adobe Product Suites, Punctuation in Raleigh, NC)

Featured Jobs SharePoint Analyst (Jobs in Pontiac, Michigan) IIS Troubleshooting Architecting JAVA Architect (Jobs in Madison, Wisconsin DAX ETL Administrator (Jobs in Lansing, Michigan) IIS Architecting Business Architect (Jobs in Madison, Wisconsin) HCM SaaS IT Analyst (Jobs in Raleigh, North Carolina) ITSM Architect (Jobs in Madison, Wisconsin) Analytical Skills System Architect (Jobs in Madison, Wisconsin) OOAD C# Developer (Jobs in Richmond, Virginia) DHCP Firewall Written Engineer (Jobs in Richmond, Virginia) Business Consultant (Jobs in Richmond, Virginia)