Mainframe Email Service Desk Training Analyst (Jobs in Raleigh, NC)   Requirement id 154874 Job title Analyst Job location in Raleigh, NC Skills required MS Widows, MS Office Suite, Network Connectivity, Mainframe Email Service Desk Training Open Date 26-Aug-2025 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: MS Widows, MS Office Suite, Network Connectivity, Mainframe Email Service Desk Training Start Date :8/25/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 Client Info : NCDIT Note : * Agency Interview Type : In Person Only * Onsite Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154874 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    MS Widows job openings in other states Jobs List PennDOT - PS3 A4 SC3 (Workstation Specialist) (724827) Create date: 01-Dec-2023 Start date :12/11/2023 End Date :06/30/2024 Submission deadline : 11/19/2023 Client Info : PennDOT Description : ------------------------------------------------------ ***This requisition requires only a virtual interview via Teams with video-enabled.*** ***Client would prefer candidates l.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) Desktop Support - 5188 Create date: 01-Jul-2021 Description: Day-to-Day Tasks include, but not limited to: Knowledgeable of Microsoft Windows 10 OS and Windows Server 2019, 2012 Knowledgeable of Microsoft O365 Suite, installation, and configuration. 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(This job is for - Jobs in AR LittleRock Consultant - (in Little Rock, AR)) Technical Support 1 - 449970 Create date: 30-Mar-2016 Description: The Production Analyst is responsible for assisting with routine technical assignments and production support for the clients mainframe. Responsibilities include: - Using Tivoli Workload Scheduler to ensure batch jobs are executed successfully as scheduled and resolve outstanding issues as required - Mon.... (This job is for - Tivoli Jobs in VA Richmond Consultant - (in Richmond, VA))     (Analyst: MS Widows, MS Office Suite, Network Connectivity, Mainframe Email Service Desk Training in Raleigh, NC)

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