Microsoft Dynamics Written And Verbal Communication Skills Analyst (Jobs in Ral   Requirement id 156216 Job title Analyst Job location in Raleigh, NC Skills required Technical Support, Customer Service, CRM Systems, Microsoft Dynamics Written And Verbal Co Open Date 05-Dec-2025 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Technical Support, Customer Service, CRM Systems, Microsoft Dynamics Written And Verbal Co Start date : 01/05/2026 End Date : 07/06/2026 Submission deadline : 12/11/2025 Client Info : NCDEQ-ITS Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the departments permitting system. Key Responsibilities: The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to Level 1 areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve Level 2 and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. Collaborate with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience Maintain accurate records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members. Preferred: Experience with Dynamics 365 and related Power Platform services and products   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156216 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Technical Support job openings in Raleigh, NC Jobs List EHR Helpdesk Analyst 2nd Shift (773266) Create date: 23-Jul-2025 Start Date :7/28/2025 End Date :07/06/2026 Submission Deadline :07/25/2025 Client Info : NCDHHS-AM Note: * Remote Position * Webcam Interview Only Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic he.... 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(This job is for - EPICEHR Jobs in NC Raleigh Analyst - (in Raleigh, NC)) EHR Helpdesk Analyst 2nd Shift (764886) Create date: 03-Jun-2025 Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electro.... (This job is for - EPICASAP Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDOT - Specialist- Mid Level (586603) Create date: 31-Jan-2019 Start Date :02/11/2019 End Date :02/11/2020 Submission Deadline :02/06/2019 Client Info :NCDOT Description : The NC DIT-Transportation is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team. The Service Desk uses technica.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Technical Support job openings in other states Jobs List Desktop Support IV - 151580 Create date: 28-Nov-2025 Start date : 01/12/2026 End Date : 06/30/2026 Submission deadline : 12/5/2025 4:00:00 PM Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) AV/Tech Support Project (779781) Create date: 07-Nov-2025 Start date : 11/24/2025 End Date :01/30/2026 Submission deadline : 11/11/2025 Client Info : SCC Note: * Web Cam Interview Only * Onsite Position Description: Must be ON SITE (required) for every hearing. Most weeks that may not be every day, but SCC will need mai.... (This job is for - Jobs in VA Richmond Consultant - (in Richmond, VA)) Technical Support Engineer - 150535 Create date: 31-Oct-2025 Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/7/25 at 4:00PM CST. Client Info : Supreme Court Note: * Interview Process: In-person interviews in Madison * Duration of the Contract: 6/30/2026 with potential for extension. * Onsite or Remote: .... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) GIS Analyst - Project Lead - Rebid - 8438 Create date: 17-Oct-2025 Start date : 11/17/2025 End Date : 12 Months from projected start date Submission deadline : 10/24/2025 5:00:00 PM Client Info : DES Note: * Interview Process: 1 round, Virtual/Online * Duration of the Contract: 12 months * Possibility for Extension: Yes *.... 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