EPIC Helpdesk Consultant (Jobs in Raleigh, NC)   Requirement id 153690 Job title Consultant Job location in Raleigh, NC Skills required Bachelor Degree In IT Related Field, Health Information Systems, Service Now Expertise, EPIC Helpdesk Open Date 04-Jun-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Bachelor Degree In IT Related Field, Health Information Systems, Service Now Expertise, EPIC Helpdesk Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities. Key Responsibilities Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). Develop and maintain technical documentation, workflows, and knowledge base content. Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. Report critical incidents, risks, and patterns to leadership for further review and resolution.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153690 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Bachelor Degree In IT Related Field job openings in Raleigh, NC Jobs List EHR Helpdesk 3rd Shift Lead (764745) Create date: 03-Jun-2025 Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/10/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Position Summary The EHR Helpdesk Shift Lead serves as the senior tech.... (This job is for - EPIC Jobs in NC Raleigh Consultant - (in Raleigh, NC)) MEIS System Program Director (735791) Create date: 09-May-2024 Hybrid No of Submissions : 1 start date :05/28/2024 End date :05/27/2025 submission deadline : 05/15/2024 client info :NCDHHS-PH Description : We are seeking a highly skilled and experienced Medical Examiner Information Syste.... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC))    Bachelor Degree In IT Related Field job openings in other states Jobs List GA DOR - Systems Administrator 1 (744055) Create date: 06-Aug-2024 Hybrid No of Submissions : 2 start date :08/26/2024 End date :06/30/2025 submission deadline : 08/09/2024 client info : DOR Note: * Agency Interview Type: Web Cam Interview Only Description : Tax Clearanc.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) GDOT GIS IT Support Specialist (743252) Create date: 02-Aug-2024 Hybrid No of Submissions : 3 start date :09/02/2024 End date :06/30/2025 submission deadline : 08/16/2024 client info : GDOT - IT App Note: * Agency Interview Type: Web Cam Interview Only Description : Jo.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) COM-IT Consultant 2 /ITC2 (742121) Create date: 10-Jul-2024 No of Submissions : 3 Start date : 07/29/2024 End Date : 06/30/2025 Submission deadline : 07/12/2024 Client Info : COM Note: * IT Consultant 2 This position is Hybrid – 2 days in office per week in Columbus, OH Description : Role will serve as a Senior UI Develo.... (This job is for - JSON Jobs in OH Columbus Consultant - (in Columbus, OH)) Database Admin-125948 Create date: 08-Mar-2024 Start date : 03-18-2024 Submission deadline : 3/15/2024 Client Info : Commonwealth of Massachusetts - Boston Description : ------------------------------------------------------ The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, compri.... (This job is for - job Jobs in MA Quincy Administrator - (in Quincy, MA)) SAO Project Testing Coordinator (731101) Create date: 06-Mar-2024 Hybrid start date :04/01/2024 End date :09/30/2025 submission deadline :03/11/2024 client info :SAO Description : The Project (Testing) Coordinator role is tasked with the overall responsibility for the test efforts success. The role i.... (This job is for - IT Experience Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Bachelor Degree In IT Related Field job openings in NC Jobs List Manufacturing Engineer Create date: 15-Mar-2021 Description: Troubleshoots day-to-day assembly process issues, initiates solutions, and follows-up to evaluate effectiveness of changes. Analyzes and recommends current and future systems, procedures, training, and equipment needs based upon understanding and communication with users. Typical Day: THIS POSITION IS 3.... (This job is for - CAD Jobs in NC Sanford Engineer - (in Sanford, NC)) (Consultant: Bachelor Degree In IT Related Field, Health Information Systems, Service Now Expertise, EPIC Helpdesk in Raleigh, NC)

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