Troubleshooting Analyst (Jobs in Tallahassee, FL)   Requirement id 158124 Job title Analyst Job location in Tallahassee, FL Skills required Service Desk, Microsoft Office Suite, Troubleshooting, Open Date 27-Apr-2026 Close Date Job type Not specified Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Service Desk, Microsoft Office Suite, Troubleshooting, Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=xzn_aFNQI4vVF1xL&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: 5/7/2026 5PM EST Start Date: 5/11/2026 End Date:6/30/2026 with possible renewal, based on excellence in work provided, need and budget availability. Client: Florida Department of Transportation Note: Face to Face Interviews: * At the hiring managers discretion, interviews may be conducted via Microsoft Teams or in person. * Telecommuting: This position requires in office work, no telework is allowed. * Flexibility to work hours between 7:00 AM & 7:00 PM and/or Saturdays, either on a rotation or as part of a regular and on call work schedule. Description: Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. High School diploma or equivalent. Experience: 1. One (1) year of work experience in the installation, maintenance and technical support of workstation hardware. 2. Or one (1) years experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system. 3. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience. 4. Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university. 7 Primary Job Duties/ Tasks Intermediate professional level role. The duties of this position can be broad and will include 1. Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software 2. Learning about and providing technical assistance and routine maintenance of specialized software applications. 3. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. 4. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. 5. Perform advanced troubleshooting to determine the cause of problems. 6. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned. 7. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. 8. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. 9. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. 8 Job Specific Knowledge, Skills, and Abilities (KSAs) 1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware 4. Ability to do advanced troubleshooting on various manufactu   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158124 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26), Service Desk job openings in Tallahassee, FL Jobs List Doc202197 Job 1240 Systems Analyst - C. Advanced -SP Create date: 01-Jun-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=j6x1lw.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Submission Deadline: 6/5/2022 12:00 PM EST Start Date: 7/1/2.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc192481 Job 1240 Systems Analyst - C. Advanced -SP Create date: 27-May-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iik0ub.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Submission Deadline: 6/1/2022 2:00 PM EST Start Date: 7/1/20.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Systems Administrator (Manager) - 5589 Create date: 21-Oct-2021 Description: Day-to-Day Tasks include, but not limited to: Provide operational supervision and leadership to Service Desk, Nagios, Centrify, Capacity Management, and Compliance Management roles. Development and execution of detailed operational plans for improved processes to realize cost efficiencies and operatio.... (This job is for - job Jobs in FL Tallahassee Manager - (in Tallahassee, FL))    Service Desk job openings in other states Jobs List Desktop Support III - 157286 Create date: 06-Apr-2026 Start date : 05/04/2026 End Date : 06/30/2026 Submission deadline : 4/8/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: Video conference via Teams * Remote or Onsite? Candidates must be CURRENT WI residents. No relocation allowed. * This role will be hybr.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 156318 Create date: 11-Mar-2026 Start date :4/6/2026 End Date : 06/30/2026 Submission deadline :3/13/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: via Microsoft Teams * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under curr.... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Service Desk Analyst - 454 Create date: 24-Jan-2025 No of Submissions: 2 Start Date : 2/10/2025 End Date : 1+ Year from start date Submission Deadline : 2/7/2025 Client Info : OAKLAND COUNTY Department of Information Technology Description: Service Desk Analyst. Assists user community with the documentation and resoluti.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) FCCS - Service Desk 1/ SD1 (755252) Create date: 10-Jan-2025 No of Submissions : 2 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 01/14/2025 Client Info : FCCS Note: * Service Desk 1 (SD1) * Active CompTIA A+ certification, relevant industry experience and local to Columbus, OH is required. Descripti.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI))    Service Desk job openings in FL Jobs List Doc181463 FDOT Job 2210 Customer Support Analyst B Inter -SP Create date: 09-Nov-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hz3apb.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be signed by the candidate. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc176147 Job 2210 Customer Support Analyst B. Inter -SP Create date: 13-Sep-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hp09mn.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: This is a re-advertisement of Doc172705 Note: FDOT is accepting ONE (1) candidate submissi.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc172705 Job 2210 Customer Support Analyst B Inter -SP Create date: 02-Aug-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hhtao1.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. .... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc165841 Job 2210 Customer Support Analyst A -Entry -SP Create date: 24-May-2021 Note: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=h3ogxl.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Submiss.... (This job is for - Troubleshooting SLA Jobs in FL StLakeCity Analyst - (in St Lake City, FL)) (Analyst: Service Desk, Microsoft Office Suite, Troubleshooting, in Tallahassee, FL)

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