MS Windows Ms Office Suite MS Word EXCEL PowerPoint Visio And Microsoft Project O3   Requirement id 141916 Job title Specialist Job location in Raleigh, NC Skills required Customer Service Skills, Call Center Experience, Service Desk Analyst, MS Windows Ms Office Suite MS Word EXCEL Open Date 27-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Customer Service Skills, Call Center Experience, Service Desk Analyst, MS Windows Ms Office Suite MS Word EXCEL Remote start date :05/01/2023 End date :04/30/2024 submission deadline : 07/03/2023 client info : NCDIT Description : ------------------------------------------- **This is a remote position. This candidate will work either: Sat – Tues - Sat and Sun hours are 7am – 7pm and Mon and Tues hours are 7am to 4pm so its a 40 hour week OR Wed – Sat - Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are 8am to 4pm so its a 40 hour week. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technicians provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private businesses and citizens. The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer experience and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of contact center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem solving skills in Microsoft Windows, Office suite, O365, desktop hardware/software, voice and network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141916 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Customer Service Skills job openings in Raleigh, NC Jobs List NCDIT - System Administrator- Mid Level (761394) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : Support customers using good customer service skills including the abi.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - System Administrator- Senior (761395) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : We need this position that provides desktop support to the 14 agencies.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - Specialist- Junior (757198) Create date: 20-Feb-2025 Remote No of Submissions : 2 Start date : 02/10/2025 End Date : 06/30/2025 Submission deadline : 02/21/2025 Client Info : NCDIT Note: * Agency Interview Type: Either Webcam Interview or In Person Description : **This is a remote position. T.... (This job is for - ServiceNow Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - System Administrator- Senior (757249) Create date: 07-Feb-2025 No of Submissions : 2 Start date : 02/17/2025 End Date : 10/31/2025 Submission deadline : 02/10/2025 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Onsite Description : System Admin Mid-Level Contractor Job Descript.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - System Administrator- Mid Level (756037) Create date: 22-Jan-2025 No of Submissions : 2 Start date : 02/10/2025 End Date : 06/30/2025 Submission deadline : 01/24/2025 Client Info : NCDIT Note: * Agency Interview Type : Phone Only * Onsite Description : **This is an onsite position. System Admin Mid.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC))    Customer Service Skills job openings in other states Jobs List DMAS - Business Analyst 3(762841) Create date: 30-Apr-2025 Start date : 05/19/2025 End Date : 06/30/2025 Submission deadline : 5/5/2025 Client Info : DMAS Note: * Agency Interview Type : In Person Only * Onsite * REPLACING 760236 ON SITE 3 days per week and remote 2 days per week. Duration expected to go 6 mo - 1 yr be.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) DMAS - Business Analyst 3 (760236) Create date: 24-Mar-2025 Job Title: DMAS - Business Analyst 3 - IN PERSON IVs ONLY! (760236) Onsite Start date : 04/07/2025 End Date : 06/30/2025 Submission deadline : 3/27/2025 Client Info : DMAS Note: * Agency Interview Type: In Person Only * DMAS Business Analyst 3 - IN PERSON INTER.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Transportation Technician 3 Create date: 10-Feb-2025 No of Submissions : 4 Start date : 02/24/2025 - End Date : 06/30/2025 Submission deadline : 02/14/2025 Client Info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : An advanced level position that ensures safe and .... (This job is for - job Jobs in TN CHATTANOOGA Consultant - (in CHATTANOOGA, TN)) Transportation Technician 3 -63566 Create date: 24-Oct-2024 No of Submissions : 4 start date : 11/15/2024 End date : 03/01/2025 submission deadline : 10/30/2024 client info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : <.... (This job is for - job Jobs in TN CHATTANOOGA Consultant - (in CHATTANOOGA, TN)) Administrative Services Assistant -63542 Create date: 22-Oct-2024 No of Submissions : 4 start date : 12/02/2024 End date : 06/30/2025 submission deadline : 10/31/2024 client info : TN DHS Note: * Position Location: Remote * Candidate Must Be Local Description : job Jobs in TN Nashville Administrator - (in Nashville, TN))     (Specialist: Customer Service Skills, Call Center Experience, Service Desk Analyst, MS Windows Ms Office Suite MS Word EXCEL in Raleigh, NC)

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