Ability To Work Independently Tracking Systems Customer Service Specialist (Job   Requirement id 144438 Job title Specialist Job location in Raleigh, NC Skills required Active Directory, Account Management, IT Professional, Ability To Work Independently Tracking S Open Date 17-Nov-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Active Directory, Account Management, IT Professional, Ability To Work Independently Tracking S Remote Start date :11/27/2023 End date :05/10/2024 Submission deadline :11/27/2023 Client info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time. The NC DIT-Transportation is seeking a Technical Specialist resource for an engagement to work with the Service Desk/Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in service desk and account management. Uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security. Serves as a technical resource on all of NCDOTs standard desktop applications to 12,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level. Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge as demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, an ability to effectively interact with a broad range of end   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144438 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Active Directory job openings in Raleigh, NC Jobs List NCDPS - Service Support Analyst- Expert (776863) Create date: 12-Sep-2025 Start Date : 09/29/2025 End Date : 09/28/2026 Submission Deadline : 09/18/2025 Client Info : NCDPS Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : Sample Role Types: Desktop Support Analyst, Help Desk Sup.... 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(This job is for - SharePoint Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NC - Meck County - Service Support Analyst- Junior (729120) Create date: 06-Feb-2024 Hybrid Start date :02/26/2024 End Date : 06/28/2024 Submission deadline : 02/12/2024 Client Info : Mecklenburg County - Information Technology Services - Technical Services Description : ------------------------------------------------------ ***This is a hybrid position. The candidate.... (This job is for - Installation Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Windows Server Generalist With Azure- Senior (725349) Create date: 28-Nov-2023 Job Title: NCAOC - Windows Server Generalist With Azure- Senior (725349) Remote Start date :12/04/2023 End date :06/28/2024 Submission deadline :12/04/2023 Client info :NCAOC Description : ***This is a remote position. Howev.... (This job is for - PowerShell Jobs in NC Raleigh Consultant - (in Raleigh, NC))    Active Directory job openings in other states Jobs List Service Desk Personnel - RFS 65469 Create date: 17-Mar-2026 Start date :4/13/2026 End Date :04/13/2027 Submission deadline : 03/20/2026 by 8:00 A.M. CST Client Info : Tennessee Department of Transportation (TN-DOT) Note: * Candidate Must Be Local * On Site Position Description: Must be able to lift at least 50 pounds. Troubleshoot Jobs in TN Nashville Consultant - (in Nashville, TN)) GGC Senior SOC Analyst (795245) Create date: 12-Feb-2026 Start date :3/2/2026 End Date :07/02/2026 Submission deadline :02/17/2026 Client Info : GGC Note: * Agency Interview Type: Either Web Cam or In Person * Work Arrangement: Onsite Description: Job Summary: An ideal candidate will have experience in the Mi.... 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(This job is for - SCCM Jobs in SC Columbia Engineer - (in Columbia, SC)) Enterprise Systems Engineer/Administrator (790538) Create date: 09-Jan-2026 Start date : 02/02/2026 End Date : 06/30/2026 Submission deadline : 1/13/2026 Client Info : 3200 DOM-DoIT - Infrastructure Operations Note: * Agency Interview Type : Either Web Cam or In Person Interview * Onsite, with some Hybrid – In Des Moines Metro. Description : <.... (This job is for - job Jobs in IA DesMoines Engineer - (in Des Moines, IA))    Active Directory job openings in NC Jobs List Deployment And Desktop Support (761303) Create date: 08-Apr-2025 Job Title: NC - Meck County - ITS - Deployment And Desktop Support (761303) Onsite Start date : 04/21/2025 End Date : 05/30/2025 Submission deadline : 04/14/2025 Client Info : Mecklenburg County - Information Technology Services - Technical Services Note: * Agency Intervie.... (This job is for - job Jobs in NC Charlotte Consultant - (in Charlotte, NC)) ITS - Deployment And Desktop Support (760360) Create date: 21-Mar-2025 Job Title: NC - Meck County - ITS - Deployment And Desktop Support (760360) Onsite Start date : 03/31/2025 End Date : 05/30/2025 Submission deadline : 03/27/2025 Client Info : Mecklenburg County - Information Technology Services - Technical Services Note: * Agency Intervie.... (This job is for - job Jobs in NC Charlotte Consultant - (in Charlotte, NC)) Deployment And Desktop Support (757974) Create date: 18-Feb-2025 Job Title: NC - Meck County - ITS - Deployment And Desktop Support (757974) Onsite No of Submissions : 1 Start date : 03/03/2025 End Date : 05/30/2025 Submission deadline : 02/24/2025 Client Info : Mecklenburg County - Information Technology Services - Technical Services N.... (This job is for - job Jobs in NC Charlotte Consultant - (in Charlotte, NC)) NC-Meck County-ITS -Deployment And Desktop Support (737641) Create date: 07-Jun-2024 Onsite Max Submittals by Vendor: 1 Start date :07/01/2024 End Date : 09/27/2024 Submission deadline : 06/13/2024 Client Info : Mecklenburg County - Information Technology Services - Technical Services Description : ------------------------------------------------------ .... (This job is for - job Jobs in NC Charlotte Developer - (in Charlotte, NC)) NC - Meck County - ITS - (723184) Create date: 27-Oct-2023 Onsite Start date :12/04/2023 End date :05/10/2024 Submission deadline :11/02/2023 Client info :Mecklenburg County - Information Technology Services - Technical Services Description : ***These are on-site positions in Charlotte, NC. job Jobs in NC Charlotte Consultant - (in Charlotte, NC)) (Specialist: Active Directory, Account Management, IT Professional, Ability To Work Independently Tracking S in Raleigh, NC)

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