Specialist (Jobs in Raleigh, NC)   Requirement id 144689 Job title Specialist Job location in Raleigh, NC Skills required Windows 10, Cisco ISE, Office 365, Open Date 05-Dec-2023 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Windows 10, Cisco ISE, Office 365, Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :12/11/2023 Client info :NCAOC Description : Provide customer support across counties listed in accordance with Service Level Agreements set forth by the NCAOCs IT department. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. The driving radius from the contractors home to their assigned duty station should be no more than 20 miles maximum, ideally 15. Expectations of nonspecific responsibilities should include, but are not limited to, the following: Understand computer systems to ensure that all components will integrate properly. Remain abreast of rapidly changing hardware and software technology. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Facilitate moves and relocations of judicial facilities, including courthouses and other office locations. Provide training for judicial staff on an as-needed basis. Test and recommend hardware and software configurations on an as-needed basis. Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives. Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles. Travel reimbursement eligible. This position reports to the IT Support Supervisor of the county in which is their duty station. Work hours are 8:00 AM - 5:00 PM, Monday - Friday. Hours beyond that would have to be approved by TSD management. Knowledge, Skills, and Abilities / Competencies Knowledge of: The design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Minimum Education and Experience Requirements Bachelors degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately ac   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144689 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Windows 10 job openings in Raleigh, NC Jobs List NCDPS - Service Support Analyst- Expert (773193) Create date: 22-Jul-2025 Start Date :07/28/2025 End Date :06/30/2026 Submission Deadline :07/23/2025 Client Info : NCDPS Note: * This is an onsite position. Description: The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solv.... 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