Ability To Work Independently Communication Skills Both Verbal And Written Service   Requirement id 152448 Job title Specialist Job location in Raleigh, NC Skills required User Documentation, IT Professional, Technical Specialist, Ability To Work Independently Communicat Open Date 18-Mar-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: User Documentation, IT Professional, Technical Specialist, Ability To Work Independently Communicat Hybrid Start date : 06/14/2025 End Date : 06/26/2026 Submission deadline : 03/24/2025 Client Info : NCDOT Note: * Agency Interview Type: In Person Only Description : **The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. It is expected that the candidate will need to come onsite regularly. ** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time. The NC DIT-Transportation is seeking an expert level Service Support Analyst resource for an engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOTs standard desktop applications to 12,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152448 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), User Documentation job openings in Raleigh, NC Jobs List NCDOT - Project Manager Expert (730960) Create date: 03-May-2024 Remote No of Submissions : 2 start date :05/27/2024 End date :05/26/2025 submission deadline : 05/09/2024 client info : NCDOT Description : This is a remote position. The candidate must reside in the United States. If a reside.... (This job is for - Project Manager Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCWTCC - Service Support Analyst- Junior (699626) Create date: 02-Dec-2022 Onsite Start date :01/03/2023 End Date :02/03/2023 Submission deadline :12/08/2022 Client Info :WTCC Description : --------------------------------------------- Job Summary This position is responsible for troubleshooting, maintaining, and provisioning of Wake Technical Com.... (This job is for - ITIL Jobs in NC Raleigh Analyst - (in Raleigh, NC))    User Documentation job openings in other states Jobs List Desktop Support IV -134461-Rebid Create date: 27-Aug-2024 No of Submissions : 1 start date : 09/09/2024 End date : 06/30/2025 submission deadline : 8/29/24 at 4:00PM CST. client info : ETF Note: * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 6/30/25, likely to extend * Onsite or Remote:.... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) VDOT Technical Writer 4 (732818) Create date: 03-Apr-2024 Hybrid start date :04/15/2024 End date :06/30/2024 submission deadline :4/8/2024 client info :VDOT Description : *Local Richmond, VA candidates please *Candidate must be willing and able to interview onsite, NO exceptinos *C.... (This job is for - job Jobs in VA Richmond Consultant - (in Richmond, VA)) Desktop Support IV -111389-SP Create date: 09-Nov-2022 Start date : 12/19/2022 End Date : 06/30/2023 Submission deadline :11/16/22 @ 4:00PM CST Client Info :ETF Note : * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 6/30/23, likely to extend * Onsite or Remote: Must be local to WI or willing to r.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Business Analyst - Level 2 - Technical Business Analyst Create date: 26-Jul-2022 start date:6/1/2022 End date:06/01/2024 submission deadline:08/01/2022 client info : CT CJIS Note: * Position Location: On Site * Candidate Must Be Local Description: The Criminal Justice Information System (CJIS) Govern.... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT)) Desktop Support IV - 105725 -SP Create date: 15-Jun-2022 Start date : 07/11/2022 End Date : At least 1 Years from projected start date Submission deadline : 6/22/22 @ 4:00PM CST Client Info : ETF Note : * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 1 year likely to extend. * Preferred local/live .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))     (Specialist: User Documentation, IT Professional, Technical Specialist, Ability To Work Independently Communicat in Raleigh, NC)

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