Problem Solving Skills Servicenow Call Tracking System Customer Service Skills Spe   Requirement id 154240 Job title Specialist Job location in Raleigh, NC Skills required Microsoft Active Directory 2008/2012, Active Directory, Technical Assistance, Problem Solving Skills Servicenow Call T Open Date 09-Jul-2025 Close Date Job type Contract Duration 14 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Microsoft Active Directory 2008/2012, Active Directory, Technical Assistance, Problem Solving Skills Servicenow Call T Start Date :8/4/2025 End Date :09/25/2026 Submission Deadline :07/15/2025 Client Info : NCDOT Note : * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment, so the candidate must come onsite during onboarding to pick up the state issued computer and to complete the remaining onboarding tasks. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense. The NC DIT-Transportation is seeking a Technical Specialist resource for a 12-month engagement to work with the Service Desk/Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in service desk and account management. Uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security. Serves as a technical resource on all of NCDOTs standard desktop applications to 12,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the Service Now call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level. Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed. Ability to capture incidents and resolve incidents within Service Now and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge as demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards. This function requires an in-depth understanding of a wide variety of tech   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154240 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Microsoft Active Directory 2008/2012 job openings in Raleigh, NC Jobs List NCDOT - Technical Specialist - Junior - Normal (767739) Create date: 14-Jul-2025 Start Date :8/18/2025 End Date :08/21/2026 Submission Deadline :07/18/2025 Client Info : NCDOT Note : * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : The NC DIT-Transportation is seeking a Technical Specialist.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Senior Active Directory Specialist - 431092 Create date: 20-Oct-2015 Description: This position will provide directory/identity management services to each of the executive branch agencies within the scope of the Enterprise Active Directory services. Need knowledge of hardware/software infrastructure, directory/security best practices Manage and maintain statewide (enterprise) active directory infras.... (This job is for - Jobs in NC Raleigh Specialist - (in Raleigh, NC))         (Specialist: Microsoft Active Directory 2008/2012, Active Directory, Technical Assistance, Problem Solving Skills Servicenow Call T in Raleigh, NC)

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