Customer Service Specialist (Jobs in Raleigh, NC)   Requirement id 158583 Job title Specialist Job location in Raleigh, NC Skills required Technical Specialist, Active Directory, Written And Verbal Communication Skills, Customer Service Open Date 30-Jun-2026 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Technical Specialist, Active Directory, Written And Verbal Communication Skills, Customer Service Start date :07/06/2026 End Date :06/11/2027 Submission deadline :07/07/2026 Client Info : NCDOT Note: *Agency Interview Type:Either Webcam Interview or In Person *Work Arrangement:Hybrid *This is a hybrid position. All contractors are working remote, but they may come onsite occasionally for training. *The candidate must currently be living in NC. *The candidate will be required to come onsite their first day to collect equipment. Description: Client is seeking a Technical Specialist resource for an engagement to work with the Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and Access Management uses technical expertise in the Operations and Security of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact. Candidate performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level. Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives, logs and fully documents requests from the business using ServiceNow. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge as demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, an ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and complex implementations and systems. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158583 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Technical Specialist job openings in Raleigh, NC Jobs List DHHS Technical Specialist (776943) Create date: 15-Sep-2025 Start date : 10/01/2025 End Date : 09/30/2026 Submission deadline : 09/16/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Technical Analysis & Support Analyze technical requirements, sys.... (This job is for - IT Experience Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NC DPS - Technical Specialist- Mid Level (765653) Create date: 12-Jun-2025 Start date : 06/30/2025 End Date : 06/30/2026 Submission deadline : 06/13/2025 Client Info : NCDPS Note: * Agency Interview Type : In Person Only * Onsite Description : This is a new position to manage, support and enhance HMs Salesforce based grants management.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - Technical Specialist - Budget Officer (759455) Create date: 11-Mar-2025 Remote No of Submissions : 2 Start date : 03/10/2025 End Date : 03/10/2026 Submission deadline : 03/12/2025 Client Info : NCDIT Note: * Agency Interview Type: Webcam Interview Only * Typical Experience: 60-84 months Description : **This is .... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Technical Specialist- SmartSheet (758632) Create date: 10-Mar-2025 Remote No of Submissions : 1 Start date : 03/17/2025 End Date : 03/16/2026 Submission deadline : 03/14/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type: Either Webcam Interview or In Person * NC DHHS seeks an experienced SmartSheet expert. D.... (This job is for - Smartsheet Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist- Mid Level (758602) Create date: 05-Mar-2025 Remote No of Submissions : 2 Start date : 05/16/2025 End Date : 05/18/2026 Submission deadline : 03/11/2025 Client Info : NCDOT Note: * Agency Interview Type: Webcam Interview Only * GIS DBA specialist with 3-5 years experience. This Technical Specialist support.... (This job is for - Databases Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Technical Specialist job openings in other states Jobs List JFS-Technical Specialist 4 / TS 4 (753010) Create date: 20-Dec-2024 No of Submissions : 3 Start date : 12/30/2024 End Date : 06/30/2025 Submission deadline : 12/24/2024 Client Info : JFS Description : Searching for a candidate withexpertise in administering WebSphere Application Server and cloud systemadministration (including Azure, AWS, and Google).... (This job is for - Integration Jobs in OH Columbus Specialist - (in Columbus, OH)) Systems Architect II-128975 Create date: 04-Apr-2024 Start date : 05/20/2024 End Date : 06/30/2024 Submission deadline : 4/11/2024 at 4:00PM CST Client Info : ETF Note : * Interview Process: remote via MS Teams * Duration: 6/30/2024, likely to extend * Onsite or Remote? Candidates MUST be WI residents. No relocation is al.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Business Analyst/Consultant IV - 124474 Create date: 10-Nov-2023 Start date : 12/11/2023 End Date : 06/30/2024 Submission deadline :11/17/2023 4:00PM CST. Client Info : DNR Note : * Interview Process: • 1st Round Interview - A virtual interview will be scheduled via Microsoft Teams with audio and camera required. Audio and video must be in sync. 60 .... (This job is for - Business Analyst Jobs in WI Madison Consultant - (in Madison, WI)) Sr. IT / Technical Specialist - 58501 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Information Technology Technical Specialist for a contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION DESCRIPTION Years of Relevant Experience: 5 to 6 years Preferred Education: 4 year college degree or equiva.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Product Support Specialist - 4630 Create date: 11-Feb-2021 On-site/Remote: On-site Description: Responsibilities Are you an expert in an industry vertical or specific technology? Then you should contact us! We have a project with our client in Tallahassee, FL that requires a Technical Product Support Specialist This scope is intended to provide GIS suppo.... (This job is for - ArcGIS Jobs in FL Tallahassee Specialist - (in Tallahassee, FL))    Technical Specialist job openings in NC Jobs List NCDOT - Technical Specialist- Junior (776113) Create date: 08-Sep-2025 Start date : 09/08/2025 End Date : 09/07/2026 Submission deadline : 09/09/2025 Client Info : NCDOT Note: * Agency Interview Type : Both Phone and In Person * Hybrid * The candidate will need to come on-site on the first day to collect equipment * This position.... (This job is for - job Jobs in NC RockyMount Specialist - (in ROCKY MOUNT, NC)) UNCP - Technical Specialist- Mid Level (753157) Create date: 19-Dec-2024 Remote No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 12/30/2024 Client Info : UNCP Note: * Agency Interview Type: Either Webcam Interview or In Person Description : This is a remote position. The manager wi.... (This job is for - job Jobs in NC Pembroke Specialist - (in Pembroke, NC)) (Specialist: Technical Specialist, Active Directory, Written And Verbal Communication Skills, Customer Service in Raleigh, NC)

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