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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Strong Problem Solving Skills Specialist
(Jobs in Rocky Mount, NC)
 
Requirement id 155033
Job title Specialist
Job location in ROCKY MOUNT, NC
Skills required Process Improvement, Six Sigma, Bachelor’S Degree In Business Administration, Strong Problem Solving Skills
Open Date 08-Sep-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Specialist: Process Improvement, Six Sigma, Bachelor’S Degree In Business Administration, Strong Problem Solving Skills

Start Date :9/8/2025
End Date :09/07/2026

Submission Deadline :09/09/2025

Client Info : NCDOT

Note:

* The candidate will need to come on-site on the first day to collect equipment.

* This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.

Description :

The Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering DMV services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies; Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Management (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability).
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155033 while calling.
 
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(Specialist: Process Improvement, Six Sigma, Bachelor’S Degree In Business Administration, Strong Problem Solving Skills in ROCKY MOUNT, NC)
     
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