End User Support Troubleshooting Customer Service Documentation Analytical Skills   Requirement id 98427 Job title Specialist Job location in Trenton, NJ Skills required Microsoft Productivity Software, User Acceptance Testing, Ticketing Systems, End User Support Troubleshooting Custome Open Date 30-Sep-2019 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Microsoft Productivity Software, User Acceptance Testing, Ticketing Systems, End User Support Troubleshooting Custome start date:9/30/2019 End date:06/30/2020 client info : DHS Description: As a Product Specialist 2 with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including: - Provide tier 1 support for Division applications - Provide first level contact for incoming service requests - Review incoming service requests for knowledge base solutions - Collect information from user for service requests - Track, route and redirect unresolved service requests to correct resources - Escalate complex issues to Tier 2 Service Desk resources - Provision application access - Identify and Route Data Exceptions - Walk users through problem solving steps - Convey resolutions of service requests to users - Resolve and Close low-level service requests - Perform proper recording and documentation of activities and solutions - Perform periodic knowledge base review - Perform user access audits - Perform user acceptance testing This role will report through the Service Desk Manager   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98427 while calling.   Other jobs in NJ: Edison (2), Englewood Cliffs (1), Ewing (2), Franklin Lakes (7), Hamilton (3), Hightstown (7), Hopewell (2), Jersey City (3), Little Falls (1), Maplewood (1), Mercer County (3), Mount Laurel (11), Mt Laurel (4), New Brunswick (1), Newark (1), Princeton (4), Somerset (9), Trenton (123), Unknown (2), Warren (7), Wayne (1),         (Specialist: Microsoft Productivity Software, User Acceptance Testing, Ticketing Systems, End User Support Troubleshooting Custome in Trenton, NJ)

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