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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Consultant
(Jobs in East Greenbush, NY)
 
Requirement id 113670
Job title Consultant
Job location in East Greenbush, NY
Skills required Desktop Support, Customer Services Support, Business Applications,
Open Date 03-Feb-2021
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Desktop Support, Customer Services Support, Business Applications,

On-site/Remote:
On-site

Description:

Responsibilities

TVT is a NY HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 24-month project with our client in East Greenbush, NY that requires a Desktop Support, Mid-Level

Support for desktop, laptop and peripheral hardware, COTS and agency specific software, and network connectivity. The individual selected for this position will carry out all IT support efforts. This position will serve as a liaison between the end-user and the technology team(s). The candidate will provide service under all the units policies, guidelines, and operational procedures.

Day-to-Day Tasks include, but not limited to:

Assist end-user customers and resolve users technical problems.
Ghost PCs when necessary
Manage user accounts.
Maintain inventory.
Perform hardware repairs on PCs and laptops.
Assist with minor phone changes or moves.
Research new technology as requested.
Set up and take down conference room technologies for vendors, presentations, training classes, etc.
Work with Non-SP personnel to set up and maintain connections to their agencies.
Produce resource material as needed (i.e., CDs/DVDs)
Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies, and placing repair orders.
Coordinate with Technology Customer Services Unit for:
Ordering new equipment
Disposing of old equipment
Equipment repairs.

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
36-60 months– Candidate is able to work independently, without assistance.

Preferred Qualifications:

36 months experience working with end-user clients to troubleshoot both software and hardware issues.
24 months experience supporting Microsoft Windows 7 or higher desktop operating systems.
24 months experience working with Microsoft Office Suite (2003, 2010, 2013 and 2016) including but not limited to MS Access, Excel, PowerPoint, Project, Word, and Visio
12 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment.
12 months experience working in a Help desk environment.
12 months of experience creating or updating system support documentation.
A+ certification
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113670 while calling.
 
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(Consultant: Desktop Support, Customer Services Support, Business Applications, in East Greenbush, NY)
     
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