Facilitation Decision Making Organizational Skills Analyst (Jobs in Columbus, O   Requirement id 64659 Job title Analyst Job location in Columbus, OH Skills required Help Desk Analyst, Communication Skills, Leadership Skills, Facilitation Decision Making Organizatio Open Date 05-Oct-2017 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Help Desk Analyst, Communication Skills, Leadership Skills, Facilitation Decision Making Organizatio Start Date : 10/30/2017 End Date : 06/30/2018 Submission Dead Line : 10/12/2017 Description : Job Title: Help Desk Analyst 2 Will close to submissions: Thursday 10/12/17 at 10:00am EST Interviews: Two onsite interviews. ODOT is looking to add an HDA2 for a project through FY2018. Extensions are possible into FY 2019. Local candidates available for onsite interviews REQUIRED. Do not submit candidates unavailable to interview onsite. Please submit resumes in a word document and remove all candidate personal (phone email)and vendor information. This is a re-post of position 48490 and 48886 (to fill an additional role). Do not submit candidates that were previously submitted to other ODOT HDA positions. PLEASE DO NOT reach out to ANY individuals at ODOT regarding this posting nor candidates for this posting. All questions/comments/etc. must be directed to the MSP Team. This position could potentially involve the candidates driving a state vehicle. Please check with candidates that they have a current valid drivers license and clean driving record. HDA2 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. • Strong communication/leadership skills. • Strong influence, collaboration and negotiation experience. • Ability to collaborate with supporting resources across business and/or functional lines. • Have excellent oral and written skills/possess strong meeting and work session facilitation skills. • Act as the escalation point for high priority support issues. • Ability to interpret end user license agreements. • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. • Call software and hardware vendors to request service regarding defective products. • Act as a subject matter expert for one or more custom or COTS applications. • Talk to programmers to explain software errors or to recommend changes to programs. • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Test software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write software and hardware evaluation and recommendations for management review. • Must be knowledgeable in the English language/speak clearly and understandably use the English language. 4 year college degree in field of specialty or equivalent education and experience combined 3 Years I.T experience 3 Years Troubleshooting experience 3 Years experience documenting procedures • Service Now experience is desired.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 64659 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Help Desk Analyst job openings in Columbus, OH Jobs List DOT - Help Desk Analyst 1/HDA1 (748148) Create date: 30-Sep-2024 No of Submissions : 2 start date :11/04/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DOT Note: * Help Desk Analyst (HDA1) * 100% On-site * OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com .... (This job is for - ServiceNow Jobs in OH Columbus Analyst - (in Columbus, OH)) AGO - Help Desk Analyst 3 (731903) Create date: 19-Mar-2024 start date :04/01/2024 End date :06/30/2024 submission deadline : 03/22/2024 client info :AGO Description : Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problem.... (This job is for - Troubleshooting Jobs in OH Columbus Analyst - (in Columbus, OH)) IT - DOT - Help Desk Analyst 1/HDA1 - 49486 Create date: 23-Oct-2017 Start Date : 11/20/2017 End Date : 06/30/2018 Submission Dead Line : 10/27/2017 Description : Job Title: Help Desk Analyst 1 NTE Rate: $34.72 Will close to submissions: Friday 10/27/2017 at 10:00am EST Interviews: Two onsite interviews. Candidates must be local to central Ohio. Facilitation Jobs in OH Columbus Analyst - (in Columbus, OH)) IT - DAS - Help Desk Analyst 3/HDA3 - 48150 Create date: 07-Aug-2017 Start Date : 08/28/2017 End Date : 06/29/2018 Submission Dead Line : 08/10/2017 Description : Job Classification: Help Desk Analyst 3 IT Service Desk Analyst (0365/Identity Management)- Tier I/II Manager notes- Please do not submit candidates that do not have experience with Office 3.... (This job is for - PowerShell Troubleshooting Jobs in OH Columbus Analyst - (in Columbus, OH)) IT - DAS - Help Desk Analyst 3/HDA3 - 47697 Create date: 10-Jul-2017 Start Date : 08/01/2017 End Date : 06/29/2018 Submission Dead Line : 07/13/2017 Description : Job Classification: Help Desk Analyst 3 IT Service Desk Analyst (0365/Identity Management)- Tier I/II Manager notes- Please do not submit candidates that do not have experience with Office 3.... (This job is for - PowerShell Jobs in OH Columbus Analyst - (in Columbus, OH))    Help Desk Analyst job openings in other states Jobs List VSP - Help Desk Analyst 4 - (754937) Create date: 03-Jan-2025 Job Title: VSP - Help Desk Analyst 4 - In Person Interviews Only (754937) Onsite No of Submissions : 2 Start date : 02/03/2025 End Date : 12/31/2025 Submission deadline : 1/8/2025 Client Info : VSP Note: * Agency Interview Type: In Person Only * Help .... (This job is for - job Jobs in VA Chesterfield Analyst - (in Chesterfield, VA)) Help Desk Analyst - 8585760 Create date: 09-Oct-2024 * Bill Rate: USD 34.00 Per Hour * Max Rate: USD 39.00 Per Hour No of Submissions : 1 start date : 10/28/2024 End date : 06/30/2025 submission deadline : 10/16/2024 client info : OIT Note: * Position Location: Remote * Candidate Must Be Local.... (This job is for - Jobs in CO Denver Analyst - (in Denver, CO)) Help Desk Analyst I - Service Desk Create date: 12-Jun-2024 No of Submissions : 1 start date : 07/01/2024 End date :12/31/2025 submission deadline : 06/16/2024 client info : OYA Note: * Position Location: On Site * Candidate Must Be Local Description : The pri.... (This job is for - Troubleshoot Jobs in OR Salem Analyst - (in Salem, OR)) GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA))     (Analyst: Help Desk Analyst, Communication Skills, Leadership Skills, Facilitation Decision Making Organizatio in Columbus, OH)

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