IT Experience Documentation Troubleshooting Proven Experience Analytical Ability O   Requirement id 65720 Job title Analyst Job location in Columbus, OH Skills required Communication Skills, Service Desk, Decision Making, IT Experience Documentation Troubleshoot Open Date 21-Nov-2017 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Communication Skills, Service Desk, Decision Making, IT Experience Documentation Troubleshoot Start Date :12/11/2017 End Date :06/30/2018 Submission Deadline :11/28/2017 Description : Note : Will close to submissions: Wednesday 11/29 @10AM Interviews: Onsite Interviews- LOCAL CANDIDATES Job Title: Help Desk Analyst 1 Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Experienced in troubleshooting and replacing computers, monitors and telecommunication equipment. 6. Supports staff hardware moves for facility reorganization. 7. Experience with ServiceNow and Knowledge Base preferable. 8. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift). 9. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment. Experience: 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. 11. Ability to understand and follow processes established for the Service Desk. Mandatory Requirements/Time 1. 1 Year IT experience. 2. 1 Year Troubleshooting experience. 3. 1 Year experience documenting procedures. Desired Skills/Time • Experience using Express Metrix is desired. • Retail customer service experience is desired.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 65720 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Communication Skills job openings in Columbus, OH Jobs List IS Technical Specialist III Senior-20230227084553 Create date: 27-Feb-2023 Start date : End Date :9+Months from the start date Submission deadline :03-06-2023 Note: * Job Site Remote Description : The Huntington Performance Engineering and Monitoring team has an established enterprise practice and is looking for an experienced engineer. The team is res.... 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