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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Help Desk Analyst Analyst
(Jobs in Columbus, OH)
 
Requirement id 149232
Job title Analyst
Job location in Columbus, OH
Skills required College Degree Or Equivalent Technical Study, Microsoft Office 365, Written And Oral Communication Skills, Help Desk Analyst
Open Date 03-Sep-2024
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: College Degree Or Equivalent Technical Study, Microsoft Office 365, Written And Oral Communication Skills, Help Desk Analyst

Job Title: DRC-Help Desk Analyst 2/ HDA2 (Video Support Specialist Replacement) (745878)

No of Submissions : 3

start date :09/30/2024

End date :06/30/2025

submission deadline : 09/05/2024

client info : DRC

Description :

ODRC expects help desk analyst 2/video support specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.

Education:

Preferred Education:4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

• Process andschedule for videoconference requestsand manage other issues viatelephone and email. Last year wescheduled over 12,000 conferences.

• Utilize MicrosoftO365

• Assist withday-to-day management of videoconferencing operations for our multisitevideoconferencing network

• Use professionalwritten and oral communication

• Work successfullyacross multiple teams

• Provide analyticaland troubleshooting support for video endpoints and fiber networks

• Support conferenceroom meetings, point-to-point and multipoint (bridge) video teleconferences

• Prefer experiencewith Polycom and Cisco infrastructure and endpoints

• Provide limitedaudio/video support for management off-site activities

• Maintain strictconfidentiality for all videoconferencing activities

• Report operationaland technical issues to managers.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149232 while calling.
 
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(Analyst: College Degree Or Equivalent Technical Study, Microsoft Office 365, Written And Oral Communication Skills, Help Desk Analyst in Columbus, OH)
     
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