Case Management System Written And Verbal Communication Skills Strong Organization   Requirement id 158852 Job title Analyst Job location in Columbus, OH Skills required Human Services Experience, Customer Service, Administrative Support, Case Management System Written And Verba Open Date 10-Aug-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Human Services Experience, Customer Service, Administrative Support, Case Management System Written And Verba Start date :8/24/2026 End Date :06/30/2027 Submission deadline :08/12/2026 Client Info :DCY Note: * Position: Remote * Interviews via Teams Description: The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms. Core Responsibilities: Provide Tier 1 help desk support to child-serving providers and county staff via phone, email, web inquiries, and live chat. Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects. Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures. Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols. Notify providers of approval or denial of Provider Agreements and document outcomes. Program & System Analysis Analyze payment processing errors and recommend corrective actions. Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness. Provide user feedback to support system enhancements and issue resolution. Develop written correspondence to address inquiries from state and county staff and providers. Training & Documentation Assist in developing training materials and deliver training sessions for state and county staff and child-serving providers. Create and maintain system documentation, procedures, and user guidance materials. Support users in understanding system requirements, processes, and best practices. Program Consultation & Collaboration Serve as a liaison with County Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers. Stay current on program policy changes and ensure system support aligns with updated requirements. Develop evaluation criteria and participate in assessing program effectiveness. Contribute program expertise to discussions on system improvements and policy implementation. Additional Responsibilities: Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives. Prepare reports, maintain logs and records, and produce correspondence and documentation. Travel as needed for meetings, trainings, and program support activities.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158852 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Human Services Experience job openings in Columbus, OH Jobs List DAS-IT Consultant 3/ITC3 (689213) Create date: 03-Aug-2022 Start date :08/29/2022 End Date :06/30/2023 Submission deadline :08/05/2022 Client Info :DAS Description : The primary function of this position is to provide facilitation, analysis, design, and execution of solution architecture for the Integrated Eligibly domain and ensure it is leveraged. job Jobs in OH Columbus Consultant - (in Columbus, OH))    Human Services Experience job openings in other states Jobs List DHHS Technical Specialist- Junior (730562) Create date: 09-Apr-2024 Remote Start date :02/28/2024 End Date :04/10/2024 Submission deadline : 03/04/2024 Client Info : NCDHHS-PH Description : ------------------------------------------------------ The primary role and responsibility of the Advance Planning Writer (APW) is to develop Advance Planning Docu.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) DHHS Technical Specialist- Junior (729393) Create date: 13-Feb-2024 Remote start date :03/18/2024 End date :03/17/2025 submission deadline :02/21/2024 client info : NCDHHS-PH Description : The primary role and responsibility of the Advance Planning Writer (APW) is to develop Advance Planning Documents, .... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Criminal Background Check Unit Automation-325-23-010-106 Create date: 21-Dec-2023 Start date : 1/22/2024 Submission deadline : 01/08/2024 02:00 PM CT Client info : Health, ND Department of Description : The state of North Dakota, acting through its Department of Health and Human Services, Criminal Background Check Unit (State) is seekin.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Medicaid Data Analytics - 60993 Create date: 11-Jul-2023 Title : Medicaid Data Analytics and Fraud Abuse Subject Matter Expert (SME) start date : 07/17/2023 End date : 06/30/2024 submission deadline : 07/19/2023 client info : NeDHHS Note : * Position Location : Remote Description.... (This job is for - job Jobs in NE Lincoln Analyst - (in Lincoln, NE)) Rehabilitation Assistant -60407 Create date: 05-Apr-2023 Start date :04/04/2023 End Date :12/31/2023 Submission deadline :06/30/2023 Client Info : TN DHS Position Location : On Site Description : ------------------------------------------------------ TRC needs staff for 2nd shift 7 days per week & 1st shift on the weekends. .... (This job is for - Jobs in TN Smyrna Consultant - (in Smyrna, TN))     (Analyst: Human Services Experience, Customer Service, Administrative Support, Case Management System Written And Verba in Columbus, OH)

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