Ticketing Systems Problem Resolution Customer Service Excellent Oral And Written C   Requirement id 100786 Job title Consultant Job location in Columbus, OH Skills required Helpdesk Support, TroubleShooting Skills, Incident Management, Ticketing Systems Problem Resolution Cus Open Date 02-Dec-2019 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, TroubleShooting Skills, Incident Management, Ticketing Systems Problem Resolution Cus Start Date : 12/30/2019 End Date : 06/30/2020 Submission Dead Line : Thursday,12/5 at 10:00am EST Client Info : Children Services Description : Note: * The hiring manager will typically hire off the resume for these positions. There may not be interviews. Please communicate this to your candidates. * CURRENT A+ Certification is an absolute requirement. Please provide a copy of the current certification with resume post. * These positions are expected to last 3-6 months. MINIMUM QUALIFICATIONS/EDUCATION /TRAINING REQUIRED: Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 18 months combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience. UNUSUAL WORKING CONDITIONS: Ability to transport/lift up to 50 lbs. PREFERRED: Two yrs. PC based applications with all standard office productivity tools, network print management exp. Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk authority. A knowledge of basic IT Identity management and IT security processes, configuring upgrading or installing ERP client based application components (examples include AX, .net, Doc-u-sign, and other Microsoft products). Strong communication skills both verbal and written. TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT: Technical troubleshooting annual certifications (examples include CompTIA, A+ Network + and Security+, ITIL foundations, Kepner/Trego IS/ IS Not technical trouble shooting or other advanced certifications) JOB DUTIES: Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and software problems; consults with users on possible solutions. Closes tickets/requests and updates other needing tracking mechanisms timely. Deploys and installs approved hardware/software. Completes computer imaging and reformatting hard drives. Provides strong customer service focused on clear communication and timely follow through. Provides maintenance and documentation support to agency employee and associates; enters metadata into repositories (such as Ticket system, MACI); troubleshooting of “Help Desk” support calls as it pertains to designated connectivity, hardware and software. Performs loading validation of software; executes unit or system test scripts; provides maintenance support for application software; develops, organizes, files, and maintains platform specific documentation. Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards; creates and/or modifies program modules; creates database diagrams; writes standard queries; writes test cases and/or scripts for unit and systems testing; verifies unit and system test results to ensure software is producing desired results. Participates in IT advanced training/certification, supervisory conferences and other department/agency meetings as needed. Performs other related duties as assigned.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 100786 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Helpdesk Support job openings in Columbus, OH Jobs List DAS-Service Desk 1/ SD1 (697198) Create date: 02-Nov-2022 Open Network Start date :11/21/2022 End Date :06/30/2023 Submission deadline :11/07/2022 Client Info :DAS Description : Years of Relevant Experience: 3 + Years of Experience in Call Center Support 1 Year of experience in Help Desk technical Support Preferred Education: 4-ye.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Service Desk 1/SD1 - 76671 Create date: 14-Oct-2020 start date:11/2/2020 End date:06/30/2020 submission deadline: Friday, October 16th at 10:00am EST client info : DAS Note: * 1 position needed for e License and 1 position needed for Ohio Business Gateway. * Video questionnaire interviews will be required .... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Help Desk Analyst 1/HDA1 - 63647 Create date: 16-Jul-2019 start date:7/29/2019 End date:06/30/2020 submission deadline:Monday 7/22/2019 at 10:00am EST Note: * Onsite interviews will be conducted on Wednesday 7/12. Do not submit candidates that cannot interview onsite on the 12th. Description: job Jobs in OH Columbus Analyst - (in Columbus, OH)) Service Desk 1/SD1 - 62693 Create date: 11-Jun-2019 start date:7/1/2019 End date: 11/01/2019 submission deadline:Friday 6/14 @ 10AM Description: Requirement Description: short description on what they will be working on, objectives, and tasks/deliverables • Receive telephone calls and e-mails from users having problem.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Service Desk 1/SD1 - 54932 Create date: 20-Jul-2018 Start Date : 08/06/2018 Submission Dead Line : Tuesday 7/24 @ 10AM Description : Requirement Description: short description on what they will be working on, objectives, and tasks/deliverables • Receive telephone calls and e-mails from users having problems using computer software an.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))    Helpdesk Support job openings in other states Jobs List ITSAC OCANov25HD Help Desk Support -SP Create date: 17-Nov-2025 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a58cs00000GFKCuAAP/ocanov25hd Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 1000 hours. Note: RTR form must be signed by the candidate Submission Deadline: 11/26/2025 @ 5:00 PM (CT). Start Date: 12/01/2025 <.... 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(This job is for - RACF Jobs in GA Atlanta Consultant - (in Atlanta, GA)) IA-DOM-DoIT-HDS3-IBHRS (760884) Create date: 03-Apr-2025 Onsite Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 4/8/2025 Client Info : DHS-BNS: Department of Human Services Note: * Agency Interview Type: Either Web Cam or In Person Interview * The Iowa Department of Health and Human Services (“Customer”) seek.... (This job is for - job Jobs in IA DesMoines Consultant - (in Des Moines, IA)) ABC - Operations Support Analyst (752390) Create date: 10-Dec-2024 No of Submissions : 2 Start date : 01/13/2025 End Date : 06/30/2025 Submission deadline : 12/13/2024 Client Info : ABC Note: * Agency Interview Type : In Person Only * Hybrid Description : **There IS available parking at this facility for contr.... (This job is for - job Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA))    Helpdesk Support job openings in OH Jobs List DRC-Help Desk Analyst 2-HDA2 (785912) Create date: 24-Nov-2025 Start date :12/8/2025 End Date :06/30/2026 Submission deadline :12/02/2025 Client Info : DRC Note: * Interviews will be onsite. Location TBD after candidate screening. * Candidates will work onsite in Franklin or Madison County. Description: Provides tier 2 te.... (This job is for - ServiceNow Jobs in OH Franklin Analyst - (in Franklin, OH)) (Consultant: Helpdesk Support, TroubleShooting Skills, Incident Management, Ticketing Systems Problem Resolution Cus in Columbus, OH)

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