Research & Diagnose Issues Analyst (Jobs in Dublin, OH)   Requirement id 16711 Job title Analyst Job location in Dublin, OH Skills required Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues Open Date 11-Dec-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Enterprise service desk - help desk analyst Purpose Resolve or assist in the resolution of technical and non-technical software, hardware and network incidents or events. Initiate bridge/conference calls for high severity issues and/or facilitate escalating issues that cannot be resolved by first line of support. Work in a 24 X 7 Help Desk environment under minimum supervision. Job Description • Answer incoming calls and work within a very structured and team oriented environment • Interact with technical resources both internal/external to Fiserv to proactively triage and resolve incidents. • Provide timely, professional, and accurate responses to clients issues. • Maintain an expert capability level within ticketing and paging systems. • Troubleshoot issues by consistently using defined troubleshooting questions and methods. • Respond to email notifications and inquiries as needed to ensure issues are resolved quickly. • Review incidents daily to ensure issue is being worked and service levels are met. • Multi-task between multiple critical or high severity issues. • Initiate event bridges that result from an outage or critical event. Must be able to correctly determine the impact and urgency of issues and respond appropriately, according to pre-defined process ? Ability to read and understand technical manuals, procedural documentation, and create standard operating procedures Job Requirements • Education Requirement - High School Diploma • Experience Requirement - 0-1 year Help Desk/Service Desk experience Required Skills • Excellent customer service skills. • Excellent written and oral communication skills • Working knowledge of MS Windows operating systems and MS Office Suite • Experience navigating the internal knowledge bases to research & diagnose issues • Experience navigating the internet to research & diagnose issues. Desired Skills • ITILv3 Foundation certified • Experience with ticket tracking systems. • Experience working in a 3270 mainframe environment • Experience with mainframe system security and Network Operations a plus. • Associates Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience. Working Conditions • Assigned cubicle work area • Sedentary   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16711 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Customer Service Skills job openings in other states Jobs List Help Desk II - 152487 Create date: 16-Dec-2025 Start date :1/19/2026 End Date :06/30/2026 Submission deadline :12/23/25 at 4:00 PM CST. Client Info : DOC Note: * Currently 100% Remote, subject to change at any time. * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One ro.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineer I - 152511 Create date: 15-Dec-2025 Start date :2/9/2026 End Date :06/30/2026 Submission deadline :12/22/2025 at 4:00 PM CST. Client Info : DCF Note: * Interview process: Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. the hiring managers preference is.... (This job is for - Telecommunications Jobs in WI Madison Engineer - (in Madison, WI)) NCDIT - System Administrator- Senior (788707) Create date: 15-Dec-2025 Start date :1/5/2026 End Date :06/30/2026 Submission deadline : 12/19/2025 Client Info : NCDIT Note: * This is an onsite position. * Agency Interview Type: Webcam Interview Only NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs,.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) Desktop Support I - 151294 Create date: 17-Nov-2025 Start date : 12/08/2025 End Date : 12/31/2025 Submission deadline : 11/19/2025 4:00:00 PM Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? Candidates .... (This job is for - job Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) Desktop Support IV - 148835 Create date: 25-Sep-2025 Start Date :10/27/2025 End Date :06/30/2026 Submission Deadline :10/2 4:00 PM CST. Client Info : DOC Note: * On-site or Remote? Candidate MUST be a WI resident. No relocation allowed. 100% On-site. * Interview Process: The first-round interview will be remote. The sec.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service Skills job openings in OH Jobs List Service Desk Analyst I (Junior) - 20221206092530 Create date: 06-Dec-2022 start date:12/26/2022 End date: 4+MONTHS from start date submission deadline:12/13/2022 Description: TECHNICAL SKILLS Must Have Customer service background prior Technical experience JOB SUMMARY: The Se.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) Technical Product Specialist - 58503 Create date: 16-Aug-2021 Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION DESCRIPTION 5 to 6 years Preferred Education: 4 year college degree or equivalent technical .... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Product Specialist - 58502 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION * Interview:in-person DESCRIPTION Years of Relevant Experience: 7 to 8 years Pref.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Project Manager - 58407 Create date: 23-Jul-2021 Note: * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Project Manager for a contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION The Product Specialist/PM is the expert for a tech.... 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