Research & Diagnose Issues Analyst (Jobs in Dublin, OH)   Requirement id 16711 Job title Analyst Job location in Dublin, OH Skills required Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues Open Date 11-Dec-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Enterprise service desk - help desk analyst Purpose Resolve or assist in the resolution of technical and non-technical software, hardware and network incidents or events. Initiate bridge/conference calls for high severity issues and/or facilitate escalating issues that cannot be resolved by first line of support. Work in a 24 X 7 Help Desk environment under minimum supervision. Job Description • Answer incoming calls and work within a very structured and team oriented environment • Interact with technical resources both internal/external to Fiserv to proactively triage and resolve incidents. • Provide timely, professional, and accurate responses to clients issues. • Maintain an expert capability level within ticketing and paging systems. • Troubleshoot issues by consistently using defined troubleshooting questions and methods. • Respond to email notifications and inquiries as needed to ensure issues are resolved quickly. • Review incidents daily to ensure issue is being worked and service levels are met. • Multi-task between multiple critical or high severity issues. • Initiate event bridges that result from an outage or critical event. Must be able to correctly determine the impact and urgency of issues and respond appropriately, according to pre-defined process ? Ability to read and understand technical manuals, procedural documentation, and create standard operating procedures Job Requirements • Education Requirement - High School Diploma • Experience Requirement - 0-1 year Help Desk/Service Desk experience Required Skills • Excellent customer service skills. • Excellent written and oral communication skills • Working knowledge of MS Windows operating systems and MS Office Suite • Experience navigating the internal knowledge bases to research & diagnose issues • Experience navigating the internet to research & diagnose issues. Desired Skills • ITILv3 Foundation certified • Experience with ticket tracking systems. • Experience working in a 3270 mainframe environment • Experience with mainframe system security and Network Operations a plus. • Associates Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience. Working Conditions • Assigned cubicle work area • Sedentary   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16711 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Customer Service Skills job openings in other states Jobs List DMAS - Business Analyst 3(762841) Create date: 30-Apr-2025 Start date : 05/19/2025 End Date : 06/30/2025 Submission deadline : 5/5/2025 Client Info : DMAS Note: * Agency Interview Type : In Person Only * Onsite * REPLACING 760236 ON SITE 3 days per week and remote 2 days per week. Duration expected to go 6 mo - 1 yr be.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - System Administrator- Mid Level (761394) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : Support customers using good customer service skills including the abi.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - System Administrator- Senior (761395) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : We need this position that provides desktop support to the 14 agencies.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) DMAS - Business Analyst 3 (760236) Create date: 24-Mar-2025 Job Title: DMAS - Business Analyst 3 - IN PERSON IVs ONLY! (760236) Onsite Start date : 04/07/2025 End Date : 06/30/2025 Submission deadline : 3/27/2025 Client Info : DMAS Note: * Agency Interview Type: In Person Only * DMAS Business Analyst 3 - IN PERSON INTER.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - Specialist- Junior (757198) Create date: 20-Feb-2025 Remote No of Submissions : 2 Start date : 02/10/2025 End Date : 06/30/2025 Submission deadline : 02/21/2025 Client Info : NCDIT Note: * Agency Interview Type: Either Webcam Interview or In Person Description : **This is a remote position. T.... (This job is for - ServiceNow Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Customer Service Skills job openings in OH Jobs List Service Desk Analyst I (Junior) - 20221206092530 Create date: 06-Dec-2022 start date:12/26/2022 End date: 4+MONTHS from start date submission deadline:12/13/2022 Description: TECHNICAL SKILLS Must Have Customer service background prior Technical experience JOB SUMMARY: The Se.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) Technical Product Specialist - 58503 Create date: 16-Aug-2021 Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION DESCRIPTION 5 to 6 years Preferred Education: 4 year college degree or equivalent technical .... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Product Specialist - 58502 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION * Interview:in-person DESCRIPTION Years of Relevant Experience: 7 to 8 years Pref.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Project Manager - 58407 Create date: 23-Jul-2021 Note: * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Project Manager for a contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION The Product Specialist/PM is the expert for a tech.... (This job is for - Analytical Skills Jobs in OH Columbus Manager - (in Columbus, OH)) Business Analyst 2/BA2 - 77322 Create date: 06-Nov-2020 start date:12/7/2020 End date:06/30/2021 submission deadline:Wed Nov. 11 @ 10am EST client info : DAS Note: * Interviews: TEAMS video Description: Candidate will support the Ohio Benefits and Medicaid programs by pe.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) (Analyst: Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues in Dublin, OH)

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