Helpdesk Security Customer Service Troubleshoot Consultant (Jobs in Madison, WI)   Requirement id 159457 Job title Consultant Job location in Madison, WI Skills required Helpdesk, Supporting Windows, Microsoft 365, Security Customer Service Troubleshoot Open Date 30-Oct-2026 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Helpdesk, Supporting Windows, Microsoft 365, Security Customer Service Troubleshoot Start date : 11/30/2026 End Date : 06/30/2027 Submission deadline : 11/6/2026 4:00:00 PM Client Info : DOA Note: *Interview Process: Microsoft Teams interview with video and audio enabled. *Onsite or remote: Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Description: Under the general supervision of the Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions. Responsibilities: • Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins. • Documentation of all customer interactions within our ticketing system • Performing remote troubleshooting through diagnostic techniques and pertinent questions. • Manage tickets assigned in a timely manner. • Determine the best solution based on the issue and details provided by the customer. • Develop/modifying Knowledge Base documentation. • PC and Mobile deployments, installation of software and assist customers with new devices. • Image computers and complete post-image configuration • Record events and problems and through resolution logs. Requirements and Skills: • 3-5 years experience working in a help desk environment. • Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services. • In-depth knowledge of computer systems and mobile devices. • Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues. • Proficient with iOS and iPadOS devices. • Detail oriented and maintain confidentiality. • Ability to work with minimal supervision. • Customer-oriented and patient. • Alternate weekly between on-site work in downtown Madison and remote work With the exception of being assigned to other locations as and where necessary for business requirements (TOURISM / WAB / DOG / WHS, etc.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159457 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Helpdesk job openings in Madison, WI Jobs List Help Desk III - 155330 Create date: 16-Feb-2026 Start date : 03/23/2026 End Date : 06/30/2026 Submission deadline : 2/23/2026 4:00:00 PM Client Info : DPI Note: * Interview Process: in person interviews in downtown Madison * Duration: 6/30/26 with extensions possible * Remote or on-site? Candidate MUST be a CURREN.... (This job is for - Helpdesk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 143880 Create date: 19-Jun-2025 Start Date :05/26/2017 End Date :12/31/2017 Submission Deadline :05/22/2017 Client Info : DPI Note: * Interview Process: Teams interview (with camera and audio on) * Duration: 6/30/26 with extensions likely * Remote or Onsite? Must be a WI residen.... (This job is for - HelpdeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 103872 - SP Create date: 05-May-2022 start date:5/30/2022 End date:06/30/2023 submission deadline:5/13/22 at 4:00PM CST. client info: DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/23 * Remote or O.... (This job is for - Helpdesk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV - 93361 - SP Create date: 01-Oct-2021 start date:10/25/2021 End date:9 Months from projected start date submission deadline:10/8 at 4PM CST client info : Investment Board Note: * Interview Process: Phone, Microsoft Teams * Duration: 9 months * Local candidates preferred or willing to relocate at candidates expe.... (This job is for - HelpdeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) WIR Help Desk - BA - Entry-J-11-185-534 Create date: 29-Nov-2016 Start Date :12/12/2016 End Date :06/30/2017 Submission Deadline :11/29/2016 Description : Works collaboratively with clients, team members and external entities to staff the help desk for the Wisconsin Immunization Registry. Interacts with the Client and HPE staff as required, to gain an understanding o.... (This job is for - Helpdesk Jobs in WI MADISON Developer - (in Madison, WI))    Helpdesk job openings in other states Jobs List Service Desk Personnel - RFS 65698 Create date: 18-May-2026 Start date :6/1/2026 End Date :12/18/2026 Submission deadline :Due to SCS 05/19/2026 by 8:00 A.M. CST Client Info :Tennessee Department of Health (TN-DOH) Note: * Location: IN PERSON * Position Location: On Site Description: This role is NOT focused on tech-ba.... (This job is for - HelpdeskHealthcare Jobs in TN Nashville Consultant - (in Nashville, TN)) NCFAST Help Desk Analyst Mid-App Support (797436) Create date: 10-Mar-2026 Start date : 03/16/2026 End Date : 10/19/2026 Submission deadline : 03/17/2026 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : This is an Application/Production Support position where selec.... (This job is for - Helpdesk Analyzing Jobs in NC Durham Consultant - (in Durham, NC)) Help Desk Data Entry Analyst - 793476 Create date: 10-Feb-2026 Start date :3/9/2026 End Date :12/31/2026 Submission deadline :Due to SCS 02/12/2026 by 8:00 A.M. CST Client Info : Indiana Department of Health Note: * The position is HYBRID but candidate MUST be a Local -Indianapolis Resident * Initial interview will be via Teams. Final interview w.... (This job is for - HelpdeskServiceNow Jobs in IN Indianapolis Analyst - (in Indianapolis, IN)) NCDOT - Service Support Analyst - Expert Normal (780316) Create date: 20-Nov-2025 Start date : 12/01/2025 End Date : 11/30/2026 Submission deadline : 11/28/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of .... (This job is for - IT Experience Helpdesk ServiceNow Jobs in NC Raleigh Analyst - (in Raleigh, NC)) DGS - Technical Support Analyst 2 (777729) Create date: 07-Oct-2025 Start date : 10/08/2025 End Date : 04/08/2026 Submission deadline : 10/11/2025 Client Info : DGS Note: * Agency Interview Type : In Person Only * Onsite Description : Top Technical Skills Helpdesk Support & Ticketing Systems Proficient .... (This job is for - Helpdesk Jobs in VA Richmond Analyst - (in Richmond, VA))     (Consultant: Helpdesk, Supporting Windows, Microsoft 365, Security Customer Service Troubleshoot in Madison, WI)

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