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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshoot Troubleshooting Customer Service Written And Verbal Communication Skill
 
Requirement id 154079
Job title Consultant
Job location in Milwaukee, WI
Skills required Troubleshoot, Desktop Operating Systems, Troubleshooting, Customer Service Written And Verbal Comm
Open Date 27-Jun-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Troubleshoot, Desktop Operating Systems, Troubleshooting, Customer Service Written And Verbal Comm

Start Date :07/01/2025
End Date :06/30/2026

Submission Deadline :7/1/25 at 4:00 PM CST.

Client Info : Supreme Court

Note:

* Interview Process: Remote interview via Teams

* Duration of the Contract: 6/30/2026

* Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed.

Description:

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices. Specifically, the Field Service Technician for Districts 1, 2 and 3 will service court
customers in Districts 1, 2 and 3 (southeast corner of the state) and will be based in the Milwaukee County Courthouse.

This position has five main areas of responsibility: (1) installs, configures and troubleshoots computer hardware and user configurations. (2) manages inventory of local repair hardware; (3) uses the service ticketing system to ensure customer hardware service requests are resolved per established SLAs; (4) works closely with CCAP Technicians and local IT staff as needed to quickly solve customer issues; and (5) maintain customer hardware inventory counts. This position is expected to work in Milwaukee County Courthouse and Childrens Court 3 to 4 days a week and travel to additional counties in southeast Wisconsin the other days. Travel requirements will fluctuate based on time of year and CCAPs
workload.

Tasks and Percentages

Installs, configures and troubleshoots computer hardware and user configurations (40%)
Support digital audio recording systems and other courtroom technologies
Support recent versions of Microsoft Desktop operating system.
Support recent user desktop configurations.
Support computer hardware and peripherals
Manages local inventory and reports on hardware levels (15%)
Effectively uses the service tracking system to ensure customer requests are satisfied within established SLAs (15%)
Works with CCAP Technicians and local IT staff to ensure customer problems are resolved in a timely fashion (15%)
Maintains current customer hardware inventory counts in counties (5%)
Reacts to technical emergencies (5%)
Knowledge, Skills, and Abilities Required
Ability to setup computers, related peripherals and audio/visual equipment.
Knowledge of computer operating systems and hardware.
Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
Skill in technical troubleshooting.
Skill in providing professional customer service.
Skill in verbal and written communication.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security
policies.

Education and Experience Required

Associates Degree in computer science, computer technician, or related field.
A minimum of two years of relevant technical experience, including:
o Experience in computer hardware and software support and maintenance.
o Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

o Experience providing phone-based technical support.

License and/or Certificates Required:

Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the State of Wisconsin
with overnights.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154079 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Consultant: Troubleshoot, Desktop Operating Systems, Troubleshooting, Customer Service Written And Verbal Comm in Milwaukee, WI)
     
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