Analyst (Jobs in Harrisburg, PA)   Requirement id 7592 Job title Analyst Job location in Harrisburg, PA Skills required Helpdesk Technician, Network Infrastructure, Desktop Configuration, Open Date 08-Dec-2011 Close Date Job type Contract Duration 19 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Helpdesk Technician, Network Infrastructure, Desktop Configuration, [Note : Start Date : 12/01/2011 End Date : 06/30/2013] Description : Short Description : This persion will provide help desk, tier 1 and 2 support for the SURE Suite of Applications. Complete Description : This position is a help desk technician for the SURE Help Desk. This position will participate in all aspects of the SURE SUIRE of Applications support. This position will be involved in all user support for the 67 counties and over 500+ county users, 20+ agency users and the general public that use the SURE Suite of Applicaitons. Roles/Responsibilities : * Participate in support of the counties, from taking phone calls, following up on phone calls and any other tasks assigned. * Handle all application navigational issues and calls (Where do I find...) * Handle all applicaiton feature functional issues (How do I do...) * Unlock and assign user accounts, roles and such * Reset passwords of the users accounts. * Help in identifying network connectivitiy issues in the commonwealth network and the county network. * Determin user hardware falures. * Documenting all requests for technical assistance that is required above the tier 1,2 level. * Escalate issues and work directly with the tier 2,3 areas to ensure smooth opperations of all work. * Checking to see if a user is a registered user and help them to get logged on. * Help with all winterm, desktop and peripheral configuration and other issues as identified. * Follow up on all resolutions to ensure that the users are informed and statisfied. * Become the advocate for the user to ensure their issues are resolved timely. * Participate in surveing the users to ensure they are satisfied. * Participate in problem solving if there are issues with users that are large issue sor involve more work than what one person can handle. * May require participation in status meetings. * Other duties as assigned Required Skills : * Help Desk Technician * Knowledge of Desktop Infrastructure * Knowledge of Network Infrastructure * Handle Phone Converstations with users * Help Desk Ticket Software Use * Desktop Software Configuration * Peripheral Configuration   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7592 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Helpdesk Technician job openings in other states Jobs List VSU - Help Desk Tech - (747803) Create date: 04-Oct-2024 Hybrid No of Submissions : 2 start date :10/21/2024 End date :12/31/2024 submission deadline : 10/9/2024 client info : VSU Note: * Agency Interview Type: Both Web Cam and In Person Interview * 100 % ON SITE FROM DAY 1 (**maybe a minimal fee to contractor for .... (This job is for - Peripherals Jobs in VA Petersburg Consultant - (in Petersburg, VA)) DGS Technical Support Analyst 2 (722814) Create date: 16-Oct-2023 Onsite start date :11/06/2023 End date :05/31/2024 submission deadline :10/19/2023 client info :DGS Description : IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contract.... (This job is for - Troubleshooting VLAN Jobs in VA Richmond Analyst - (in Richmond, VA)) GA DDS Help Desk Analyst 1 (712209) Create date: 31-May-2023 start date : 06/19/2023 End date : 06/28/2024 submission deadline : 06/06/2023 client info : DDS - IT Note : * Hybrid Description : Provides technical assistance to both internal and external customers for tier one issues. Th.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DDS Help Desk Analyst 1 (688311) Create date: 22-Jul-2022 Start date :08/08/2022 End Date :06/30/2023 Submission deadline :07/27/2022 Client Info :DDS Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal and external customers for tier one .... (This job is for - outlook Jobs in GA Conyers Analyst - (in Conyers, GA)) Help Desk Support I - 56931 Create date: 04-Mar-2022 start date:3/28/2022 End date:06/30/2023 submission deadline:03/11/2022 client info : CO DOT Description: The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring.... (This job is for - Linux Jobs in CO Golden Consultant - (in Golden, CO))     (Analyst: Helpdesk Technician, Network Infrastructure, Desktop Configuration, in Harrisburg, PA)

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