san Unix Experience ITIL Consultant (Jobs in COLUMBIA, SC)   Requirement id 90827 Job title Consultant Job location in Columbia, SC Skills required Document Management Solutions Using Salesforce, Customer Service Skills, Linux Servers, san Unix Experience ITIL Open Date 04-Apr-2019 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Document Management Solutions Using Salesforce, Customer Service Skills, Linux Servers, san Unix Experience ITIL SCOPE OF THE PROJECT: Working under the direction of the Deputy CIO, within the SC Department of Administration, Division of Technology Operations (DTO), candidate will provide the following: • Effective, efficient management of the DTO client/server computing environment to deliver services securely and accurately to customers • Establish duties, schedule work, establish priorities, and evaluate the performance of Windows, Linux and Unix server team members ensuring, always, these efforts conform to the appropriate DTO operational and security standards, policies and procedures • Coordinate closely with the DTO customer service office to provide, manage and ensure a high quality of customer service is provided to all customers • Provide regular briefings, presentations and written updates on projects as well as on daily tasks assigned to employee and the teams under his/her management Oversee the implementation and maintenance of secure, optimized systems and services with robust disaster recovery capabilities for DTO and its customers DAILY DUTIES / RESPONSIBILITIES The Program Manager will be responsible for the following: Specific Duties and Responsibilities: 1. Manage the daily work activities of the Windows, Linux and Unix server teams through establishing tasks, scheduling work, establishing priorities and evaluating the performance of team members. Directly manage area supervisors within these various teams, confirming that work is being assigned and executed in accordance with DTO priorities, security compliance requirements, and customer service standards. Oversee daily technical operations of the Windows, Linux and Unix server teams by reviewing system performance reports, backup and restore operations, trouble reporting and trouble resolution efforts, and general system health of all systems that provide client/server services to accomplish high customer satisfaction with provided services. Ensure that security standards and data protection requirements are an integral part of all systems and services. 2. Monitor service incidents/requests for quality and timely handling, appropriate action taken when tickets are stalled, this will require subordinate supervisors to manage their teams tickets appropriately. 3. Oversee and manages the Windows, Linux and Unix server, desk top engineering and virtual desktop hardware infrastructure and services. Manages hardware life cycle for all server environments through scheduling hardware upgrades, migrations, consolidations, virtualization, fault tolerance, security and stability to execute customer business functions efficiently. Meet with vendors to evaluate current and future technology with a view toward modernizing, consolidating and implementing technologies and systems that will promote the operations of efficient, cost effective delivery of customer service. 4. Work closely with DTO administrative offices to carry out purchasing, billing, HR, asset management and recovery functions in order that the team operates efficiently and effectively. Closely monitor the financial activities of his/her section, ensuring that the various server groups operate within their budgets, that customers are billed accurately in a timely manner, and that revenue recovery activities accurately function to cover operational costs. 5. Work closely with the customer service office and the project management office to respond to customer requests for service by creating detailed planning/implementation documentation, conducting thorough needs assessments, evaluating status of current service delivery efforts, documenting system outages, preparing mitigation documentation for dissemination to customer, and by developing and coordinating completion of technical service proposals as needed and/or requested. 6. Establish, manage and oversee the implementation and execution of procedures, processes and policies fo   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 90827 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),         (Consultant: Document Management Solutions Using Salesforce, Customer Service Skills, Linux Servers, san Unix Experience ITIL in Columbia, SC)

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