Helpdesk Consultant (Jobs in Columbia, SC)   Requirement id 159411 Job title Consultant Job location in Columbia, SC Skills required IT Support, Microsoft Office, Microsoft 365, Helpdesk Open Date 26-Oct-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: IT Support, Microsoft Office, Microsoft 365, Helpdesk Start date: 11/30/2026 End Date : 12 Months from projected start date Submission deadline: 11/2/2026 5:00:00 PM Client Info: STO Note: *Interview Process: 1 Virtual followed by 1 Onsite Interview with a scenario-based questionnaire followed by 1 Final Onsite Interview with Senior Leadership *Work Location: Fully Onsite *Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed. Description: Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision. Daily Duties / Responsibilities: • Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person. • Aim to deliver consistent, high-touch support with a focus on first-response resolution. • Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications. • Escalate complex problems to senior IT staff or managed service providers while keeping users informed. • Process account setup, password resets, and access requests in line with agency policies and security standards. • Manage security and distribution group membership in line with agency access policies. • Perform post-maintenance testing after managed service provider maintenance windows and report issues. • Open, track, and follow up on tickets with managed service providers through resolution. • Document requests, resolutions, and user feedback in the agencys ticketing system. • Educate users on IT best practices, system usage, and agency technology guidelines. • Support IT initiatives and projects under supervision, such as equipment rollouts and software updates. • Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs. • Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready • Maintain strict confidentiality and security when handling sensitive financial and accounting data. • Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines. Work Mode (Hybrid, Onsite, Remote): Onsite – 1200 Senate Street, Columbia, SC; Monday–Friday, 8:30 AM–5:00 PM. Required Skills (Rank in order of Importance): 1. 2+ years of help desk or IT support experience 2. Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices Preferred Skills (Rank in order of Importance): 1. Experience in a customer-facing role (IT, banking, finance, or another professional service industry) 2. Experience with help desk software and ticketing systems 3. Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management 4. Experience working with managed service providers or submitting and tracking vendor tickets Additional Skills: Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and fi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159411 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),    IT Support job openings in other states Jobs List Service Desk Personnel - RFS 65698 Create date: 18-May-2026 Start date :6/1/2026 End Date :12/18/2026 Submission deadline :Due to SCS 05/19/2026 by 8:00 A.M. CST Client Info :Tennessee Department of Health (TN-DOH) Note: * Location: IN PERSON * Position Location: On Site Description: This role is NOT focused on tech-ba.... 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(This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) GDC Technical Support Analyst (780054) Create date: 30-Oct-2025 Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/04/2025 Client Info : GDC - Operations Note: * Agency Interview Type : Either Web Cam or In Person * Hybrid Description : The Georgia Department of Corrections (GDC) protects the public by o.... (This job is for - job Jobs in GA Forsyth Analyst - (in Forsyth, GA)) NC - Meck County - IT Support Technician II (774017) Create date: 05-Aug-2025 Start date : 08/04/2025 End Date : 03/03/2026 Submission deadline : 08/11/2025 Client Info : Mecklenburg County - Information Technology Services Note: * Agency Interview Type : In Person Only * Onsite * This is an onsite position based in Charlotte, NC. Descr.... (This job is for - job Jobs in NC Charlotte Consultant - (in Charlotte, NC))     (Consultant: IT Support, Microsoft Office, Microsoft 365, Helpdesk in Columbia, SC)

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