Training Plan Test Plan Consultant (Jobs in Nashville, TN)   Requirement id 118091 Job title Consultant Job location in Nashville, TN Skills required Project Management, Change Management Activities, Business Analysis, Training Plan Test Plan Open Date 22-Jul-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Project Management, Change Management Activities, Business Analysis, Training Plan Test Plan start date:8/9/2021 submission deadline: Friday August 6th by 2pm CST client info : Human Services Note: * Direct contact with the agency regarding this request will cause your participation to be ineligible * Reminder: Expenses and all associated fees must be included in your all-inclusive proposal * Reminder: All Proposals must be submitted in dotStaff to be accepted Description: The scope of services required involves supporting the States Field Operations (FO), Family Assistance Service Center (FASC) and other FA related operations (the “Services”). Vendor warrants that Vendor is authorized to provide, and the State is authorized to receive and use, all services and deliverables provided under this agreement. Vendor warrants that its services will be performed in a good and workmanlike manner and that all services and deliverables will materially comply with their applicable specifications. At no additional cost to the State, Vendor shall reperform any work not materially in compliance with this warranty which is brought to its attention within thirty (30) days after the work has been performed. Without limiting the foregoing, Vendor shall provide the services detailed below to the Tennessee Department of Human Services (“State”). Vendor shall also work with other domains within the State that are responsible for progressing a variety of modernization and process efficiency efforts. 2. Work Activities: Vendor shall support the State in progressing a range of modernization initiatives, with the primary work split into two areas: county migrations to NICE InContact platform; and operating model transformation as further detailed below. 2.1 COUNTY MIGRATIONS TO NICE IN CONTACT. Vendor shall provide the following services: a. Discovery: work with FA leadership to identify the counties that are targeted to move to the NICE in Contact platform. Understand requirements on architecture & telephony, customer and agent experience, and legacy tool sunset timing to drive implementation timeline. b. Design: update designs as part of FASC operations and amend to support new county onboarding. Collaborate and iterate on design throughout build and test as requirements change or enhancements are needed. c. Build: work with engineers to build contact flows as part of county on boarding. Configure for appropriate integrations, routing, self-service and reporting. d. Test: create quality assurance strategy and plan, support with migration between environment, support with user acceptance testing, prioritize testing outcomes for iterative enhancements; and e. Deploy / Support: Deploy systems, organize a cadence of monitoring and gathering feedback, and utilize prioritization framework. Vendor shall ensure that each county indicated by the State is successfully migrated to NICE In Contact platform during the Managed Service Provider Request for Project Services Template Term of this agreement, and shall provide necessary fixes and enhancements at no additional cost to the State. 2.2 OPERATING MODEL TRANSFORMATION. Vendor shall provide the following services: a. Help define and document standardized processes to support how FASC operates around training, quality, reporting, and performance, and b. Define how FASC will connect with level 1 support team being considered as part of One DHS Initiative. Vendor shall document all business and technical requirements for the FASC for One DHS Initiative. 3. Staffing Vendor shall provide the following resources to support delivery of services under this work effort. As an independent contractor, Vendor shall exercise control over Vendorss employees and subcontractors.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118091 while calling.   Other jobs in TN: Franklin (1), Nashville (6), Project Management job openings in Nashville, TN Jobs List Creative Director -61948 Create date: 19-Dec-2023 Start date : 12/21/2023 End date :01/25/2024 Submission deadline :12/19/2023 Client info : TN ECD Note: * Position Location: Remote Description : To assist in completion of TNECD Anthem video project. Services include VO.... 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