Technical Writing Analyst (Jobs in Austin, TX)   Requirement id 159090 Job title Analyst Job location in Austin, TX Skills required Customer Service, Data Collection, Excellent Communication Skills, Technical Writing Open Date 11-Sep-2026 Close Date Job type Not specified Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Data Collection, Excellent Communication Skills, Technical Writing Start date :10/15/2026 End Date :08/31/2027 Submission deadline :09/18/2026 @ 5:00 PM (CT). Client Info : Texas Education Agency Note: * The primary work location(s) will be at 100% Remote, Work Location With-in the United States. * The working position is Telework. * Note: Online Submission * Note: RTR form must be signed by the candidate Description: Customer Support - Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions. - Prioritize and escalate issues requiring deeper investigation or development team involvement. - Serve as potential business point of contact for support-related meetings and/or communications - Gain necessary knowledge and understanding through available resources and training Technical Documentation: - Create comprehensive and clear technical documentation for end users. - Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements - Collaborate closely with the Product Owner team to gather necessary information. - Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates. User Testing - Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features. - Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams. - Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience. - Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards. Customer Relations: - Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes. - Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers. - Present outreach findings to the Product Owner team, management, and division leadership. - Maintain regular communication with customers to understand their needs and concerns. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Years Required Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections. 8 Years Required Customer Service: Experience in customer service, with strong communication skills. 8 Years Required Collaboration: Strong ability to work closely with cross-functional teams 8 Years Required Communication: Excellent communication skills to effectively work with cross-functional teams 8 Years Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. 8 Years Required Training and Support: Experience in training other team members. 8 Years Preferred Software Documentation: Familiarity with documenting software issues, release notes, and technical guides 8 Years Preferred Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.   Call 502-379-4456 Ext 100 for more details. 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