ISDN PBX ACD Consultant (Jobs in Fort Worth, TX)   Requirement id 74004 Job title Consultant Job location in Fort Worth, TX Skills required Telecom Experience, Cisco CUCM, Cloud Architecture, ISDN PBX ACD Open Date 03-Oct-2018 Close Date Job type Contract Duration 14 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Consultant: Telecom Experience, Cisco CUCM, Cloud Architecture, ISDN PBX ACD Candidate must be our own W2 Employee Job Description : SUMMARY This position will help the station level day to day MACD and Break/Fix efforts in station level maintenance of Americans Cloud Based Cisco UCCaaS enterprise voice and Unified Communications solution. This position will also perform small user endpoint projects, resolve telephony endpoint issues, and provide feet on the street assistance to Americans UCCaaS vendor in troubleshooting the enterprise voice infrastructure. The position will interact with various internal AA teams and external vendors. Requires interaction with upper-level IT management, leads, engineers, and architects to ensure operations processes are efficient, sustainable, repeatable, and predictable. RESPONSIBILITIES * Support Unified Communications operations for the enterprises voice and telephony needs at campus locations, airports, sales offices, and reservations worldwide. * Remain current on emerging Unified Communications technologies, products, services, protocols, and standards that are directly in line with the UC vision, business needs, and requirements. * Assist in supporting Americans telecommunications infrastructure and its associated software, including analog voice gateways, SRST routers, dial plans, call management systems, and voice mail. * Perform MACD and break-fix through the American Airlines CUCDM tool. * Gather phone feature requirements from the end users, ex Hunt Groups, Shared Lines, Boss/Secretaryfor single and small group MACD activities. * Manage and create tickets in the American Airlines ticketing system (Cherwell) * Access the Verizon VEC tool used for opening tickets, MACs that can not be performed in CUCDM., Intercom, auto attendant, remote destination profile., etc. * Learn the American Airlines management tools, such as Infoblox for DHCP option 150 verifications, Steel Central Net Collector, for validating LAN/WAN infrastructure. * Follow and provide input to Americans Unified Communications Operations Policies, procedures, and practices to help optimize operational support QUALIFICATIONS * B.S. Computer Science, Telecom, Engineering, or related discipline * Technical knowledge of VoIP/IP telephony systems, PBXs, voice mail, ACDs, interactive voice services, call management systems, and telecommunications accounting systems * 3 - 5 years of Telcom experience * 3 - 5+ years of Cisco CUCM experience * Basic Understanding of Cloud Architecture * Hands on knowledge of (ISDN), TCP/IP * Session Border Controller (SONUS, Acme Packet, Cisco, etc.) * Technical knowledge of PSTN, VoIP, T1/PRI, MPLS, Frame Relay, ATM, ISDN and systems interconnectivity * Working knowledge of legacy phone systems * Understanding of VoIP QoS issues and mitigation strategies (G711, G729, etc) * DNS/ENUM and Dialing Plan * Experience supporting Unified Communications collaboration tools using integrated voice, video, and data architectures * Experience with VoIP networking and technical proficiency in LAN/WAN * Possibly separate into must have and nice to have * Experience in working in ticket management systems such as Cherwell and VEC Porta   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74004 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Telecom Experience job openings in other states Jobs List System Administrator -62535 Create date: 09-Apr-2024 start date : 04/22/2024 End date :04/21/2025 submission deadline :04/10/2024 client info : CT DPH Note: * Position Location: Hybrid Description : As part of the Bureau of Information Technology Solutions (BITS), the consu.... (This job is for - job Jobs in CT Hartford Administrator - (in Hartford, CT)) Telecom Analyst - 125125 Create date: 16-Feb-2024 Start date : 02-26-2024 Submission deadline : 2/23/2024 Client info : Commonwealth of Massachusetts - Boston Description : The MBTA is seeking a Telecommunications Expense Management Analyst to play a crucial role in optimizing the MBTAs telecommunications e.... 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Job Description : At least 5 year management experience required. Financial Managers are responsible for the financial health of an organization. They produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial .... (This job is for - Management Jobs in WA Bellevue Manager - (in Bellevue, WA))     (Consultant: Telecom Experience, Cisco CUCM, Cloud Architecture, ISDN PBX ACD in Fort Worth, TX)

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