Six Sigma Networking TroubleShooting Skills Analyst (Jobs in Irving, TX)   Requirement id 11690 Job title Analyst Job location in Irving, TX Skills required Customer Service, Card Services, ITIL Process, Six Sigma Networking TroubleShooting Ski Open Date 26-Nov-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Card Services, ITIL Process, Six Sigma Networking TroubleShooting Ski ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Help Desk Analyst This position is responsible for troubleshooting and monitoring issues impacting ATMs on the Card Services network. The position requires excellent verbal and communication skills to support communication to clients, vendors, and the management team. The ATM-Services team is currently monitoring approximately 20,000 ATMs and taking and receiving an average of 30,000 calls a month. The position is critical to ensure services levels are met. This position is responsible for monitoring and troubleshooting ATMs supported by Fiserv in 24 x 7 Help Desk / Service Desk environment. Answering calls, responding to events, providing 1st line telecommunications and hardware support on issues related to ATMs. The shift schedule is on 3rd shift working from 22:00-0830ct Friday, Saturday, Sunday and Monday nights. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Required to work flexible schedule, including overnight shifts and weekends. Monitor and troubleshoot ATM hardware and telecommunication incidents. Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents. Research and investigate customer inquiries related to ATMs Document reported issues, troubleshooting steps and actions taken. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned Understanding the Card Services and ETG support model and organization, learning monitoring tools, escalation processes, and documentation standards for events. Card Services Business, Facets, Remedy, Gasper and ETG escalation processes. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Card Services ATM processing, networking and troubleshooting skills. Team lead experiencing preferred.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11690 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Customer Service job openings in other states Jobs List DRC-Help Desk Analyst 2-HDA2 (785912) Create date: 24-Nov-2025 Start date :12/8/2025 End Date :06/30/2026 Submission deadline :12/02/2025 Client Info : DRC Note: * Interviews will be onsite. 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