Security+ Certification Network+ Certification ITIL Foundation Certification Routi   Requirement id 104867 Job title Specialist Job location in ARLINGTON, VA Skills required Technical Support, Helpdesk Support, CompTIA A+, Security+ Certification Network+ Certifi Open Date 16-Mar-2020 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Technical Support, Helpdesk Support, CompTIA A+, Security+ Certification Network+ Certifi Note: Email Submission NOTE: This position may require working remotely. This would require a quiet, network enabled workspace. Note: Number of Staff Required: 4 Submission Deadline: 3/27/2020 Start Date: 4/7/2020 End Date: 4/7/2020 Client: Arlington County Government Description: Arlington Countys Department of Technology Service is looking to hire a number of Help Desk analysts to respond to Phone, email submitted Incident and Request tickets for its Technical Services Center (TSC). This office handles approximately 3000-4000 tickets per month. The position is for a 40-hour work week. Current TSC operating hours are Monday-Friday 7am-7pm being covered by two 9 hour shifts with one hour of unpaid lunch, these hours may be extended to 7am to 9pm or also being covered by two 9 hour shifts with one-hour unpaid lunch. Position responsibilities include but are not limited to: • Answering, validating and triaging incoming phone-in Incidents and Request from Internal Arlington County employees • Processing, validating and triaging email submitted Incidents and Request from Internal Arlington County employees • Reviewing and validating ticket information on self-service ticket submissions • Routing and escalating tickets to appropriate support teams • Identifying and performing First Contact Resolution tickets • Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of County standard computer systems, hardware and software • Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software • Developing Knowledge Articles • Offer instructions on configuration, setup, maintenance for County computer systems, hardware and software. • Following up on customer queries with L2 and L3 support teams • Handle calls from a wide array of individuals from Blue Collar workers to Elected officials. The County of Arlington operates primarily Windows environment and Office 365 with a combination of Laptops, Desktop and Mobile Devices. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience. Requirements: Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus ITIL Foundation a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104867 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Technical Support job openings in ARLINGTON, VA Jobs List Technical Support Specialist (Level 2) -SP Create date: 19-Mar-2020 Functional Title: Senior Help Desk Support Analyst Note: Email Submission Submission Deadline: 3/26/2020 Start Date: 4/13/2020 End Date: 4/12/2022 Client: Arlington County Government Description: Arlington County seeks a full-time senior Help Desk Support Analyst to support the development .... (This job is for - job Jobs in VA Arlington Specialist - (in ARLINGTON, VA))    Technical Support job openings in other states Jobs List NC DEQ - Technical Support Analyst - Lead (786810) Create date: 05-Dec-2025 Start date : 01/05/2026 End Date : 07/06/2026 Submission deadline : 12/11/2025 Client Info : NCDEQ-ITS Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : We are seeking a proactive and detail-oriented Technical Support A.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Desktop Support IV - 151580 Create date: 28-Nov-2025 Start date : 01/12/2026 End Date : 06/30/2026 Submission deadline : 12/5/2025 4:00:00 PM Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Technical Support Engineer - 150535 Create date: 31-Oct-2025 Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/7/25 at 4:00PM CST. Client Info : Supreme Court Note: * Interview Process: In-person interviews in Madison * Duration of the Contract: 6/30/2026 with potential for extension. * Onsite or Remote: .... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) GIS Analyst - Project Lead - Rebid - 8438 Create date: 17-Oct-2025 Start date : 11/17/2025 End Date : 12 Months from projected start date Submission deadline : 10/24/2025 5:00:00 PM Client Info : DES Note: * Interview Process: 1 round, Virtual/Online * Duration of the Contract: 12 months * Possibility for Extension: Yes *.... (This job is for - job Jobs in SC Columbia Analyst - (in Columbia, SC)) CRM Integration Specialist - 146530 Create date: 22-Aug-2025 Start date : 09/08/2025 End Date : 03/06/2026 Submission deadline : 8/29/2025 4:00:00 PM Client Info : UW - Madison Note: * Interview Process: Remote, MicrosoftTeams, camera on * Duration: 30 minutes * Onsite or Remote? Must be a WI resident or willing to relocate..... (This job is for - SalesForce Jobs in WI Madison Specialist - (in Madison, WI))    Technical Support job openings in VA Jobs List AV/Tech Support Project (779781) Create date: 07-Nov-2025 Start date : 11/24/2025 End Date :01/30/2026 Submission deadline : 11/11/2025 Client Info : SCC Note: * Web Cam Interview Only * Onsite Position Description: Must be ON SITE (required) for every hearing. Most weeks that may not be every day, but SCC will need mai.... (This job is for - Jobs in VA Richmond Consultant - (in Richmond, VA)) VSP - Network Engineer 4 (758018) Create date: 18-Feb-2025 No of Submissions : 2 Start date : 03/03/2025 End Date : 12/31/2025 Submission deadline : 2/21/2025 Client Info : VSP Note: * Agency Interview Type : In Person Only * Onsite Description : Job description The Network Engineer 4 is responsib.... (This job is for - DHCP Jobs in VA Chesterfield Engineer - (in Chesterfield, VA)) SCC - Technical Support Analyst 2 (757121) Create date: 06-Feb-2025 No of Submissions : 2 Start date : 02/20/2025 End Date : 01/31/2026 Submission deadline : 2/11/2025 Client Info : SCC Note: * Agency Interview Type : Web Cam Interview Only * Hybrid * TO NOTE: ON SITE REQUIRED: first 30 days - 100% ON SITE required for training.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support 2 ONSITE Salem, VA (746406) Create date: 30-Sep-2024 start date :10/07/2024 End date :06/30/2025 submission deadline : 10/3/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * VDOT Technical Support 2 ONSITE Salem, VA Description : *candidates loc.... (This job is for - MS Office Troubleshooting Jobs in VA Salem Consultant - (in Salem, VA)) DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) (Specialist: Technical Support, Helpdesk Support, CompTIA A+, Security+ Certification Network+ Certifi in ARLINGTON, VA)

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