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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Communication Skills Both Verbal And Written Decision Making MS Outlook Analyst
 
Requirement id 151122
Job title Analyst
Job location in Chesterfield, VA
Skills required Help Desk Analyst, Troubleshooting Computer Software & Hardware, Customer Relations Management, Communication Skills Both Verbal And Wri
Open Date 03-Jan-2025
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Help Desk Analyst, Troubleshooting Computer Software & Hardware, Customer Relations Management, Communication Skills Both Verbal And Wri

Job Title: VSP - Help Desk Analyst 4 - In Person Interviews Only (754937)

Onsite

No of Submissions : 2

Start date : 02/03/2025

End Date : 12/31/2025

Submission deadline : 1/8/2025

Client Info : VSP

Note:

* Agency Interview Type: In Person Only

* Help Desk Analyst 4 responsible for assisting and providing technical support for LiveScan agencies statewide


* Work Schedule - On site Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Description :

Help Desk Analyst 4

Job description

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities

Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151122 while calling.
 
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Note:

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Note:

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Description :

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Description :

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client info :NSU

Description :

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(Analyst: Help Desk Analyst, Troubleshooting Computer Software & Hardware, Customer Relations Management, Communication Skills Both Verbal And Wri in Chesterfield, VA)
     
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