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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshooting Service Desk Support Analyst
(Jobs in Norfolk, VA)
Requirement id
146283
Job title
Analyst
Job location
in Norfolk, VA
Skills required
Help Desk Analyst, Ticketing Systems, IT Service Management, Troubleshooting Service Desk Support
Open Date
13-Mar-2024
Close Date
Job type
Contract
Duration
3 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Analyst: Help Desk Analyst, Ticketing Systems, IT Service Management, Troubleshooting Service Desk Support
Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254)
Onsite
start date :03/25/2024
End date :07/08/2024
submission deadline :3/18/2024
client info :NSU
Description :
Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary
Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting.
Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview.
Pls note and share with your candidate bf submitting! In addition to the compliance items required in Vector, NSU runs a separate criminal background check that searches from Age 18 forward.
DAY TO DAY/ABOUT THE ROLE:
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 146283 while calling.
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