IT Support OneDrive Technology Analyst (Jobs in Richmond, VA)   Requirement id 148771 Job title Analyst Job location in Richmond, VA Skills required Technical Support, Customer Service, Office 365, IT Support OneDrive Technology Open Date 05-Aug-2024 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Technical Support, Customer Service, Office 365, IT Support OneDrive Technology Onsite No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 8/8/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% Description : VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. DUTIES AND RESPONSIBILITIES: •Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control •Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services •Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers •Provides management with recommendations for systems and process improvements •Troubleshoots software and hardware problems and enhances the level of direct services to field staff •Installs, maintains, and assists in testing and upgrading of new and existing hardware and software •Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems •Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets •Excellent research and investigative skills •Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148771 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Technical Support job openings in Richmond, VA Jobs List AV/Tech Support Project (779781) Create date: 07-Nov-2025 Start date : 11/24/2025 End Date :01/30/2026 Submission deadline : 11/11/2025 Client Info : SCC Note: * Web Cam Interview Only * Onsite Position Description: Must be ON SITE (required) for every hearing. Most weeks that may not be every day, but SCC will need mai.... (This job is for - Jobs in VA Richmond Consultant - (in Richmond, VA)) SCC - Technical Support Analyst 2 (757121) Create date: 06-Feb-2025 No of Submissions : 2 Start date : 02/20/2025 End Date : 01/31/2026 Submission deadline : 2/11/2025 Client Info : SCC Note: * Agency Interview Type : Web Cam Interview Only * Hybrid * TO NOTE: ON SITE REQUIRED: first 30 days - 100% ON SITE required for training.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... 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(This job is for - DHCP Jobs in VA Chesterfield Engineer - (in Chesterfield, VA)) VDOT Technical Support 2 ONSITE Salem, VA (746406) Create date: 30-Sep-2024 start date :10/07/2024 End date :06/30/2025 submission deadline : 10/3/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * VDOT Technical Support 2 ONSITE Salem, VA Description : *candidates loc.... (This job is for - MS Office Troubleshooting Jobs in VA Salem Consultant - (in Salem, VA)) VDOT Technical Support Analyst 2 Colonial Heights (733244) Create date: 04-Apr-2024 Onsite start date :04/22/2024 End date :06/30/2024 submission deadline : 4/9/2024 client info : VDOT Description : **candidates local to the Colonial Heights, VA required for ONSITE work *ALL interviews conducted ONSITE, NO exceptio.... 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