Documentation Analysis Analyst (Jobs in Richmond, VA)   Requirement id 150267 Job title Analyst Job location in Richmond, VA Skills required Customer Service, Office 365, IT Support, Documentation Analysis Open Date 31-Oct-2024 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Office 365, IT Support, Documentation Analysis No of Submissions : 2 Start date : 11/25/2024 End Date : 06/30/2025 Submission deadline : 11/5/2024 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% Description : VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. DUTIES AND RESPONSIBILITIES: Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc. Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.) Manages and monitors customer IT issues using helpdesk tools – ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers Troubleshoot software and hardware problems and enhances the level of direct services to field staff Install, maintain, and assist in testing and upgrading of new and existing hardware and software Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets •Excellent research and investigative skills •Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150267 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Customer Service job openings in Richmond, VA Jobs List VDOT - Technical Support Analyst 4 (765690) Create date: 24-Jun-2025 Start date : 07/14/2025 End Date : 06/30/2026 Submission deadline : 06/30/2025 Client Info : VDOT Note: * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% * Agency Interview Type : In Per.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDACS - IT Purchasing Analyst (758862) Create date: 03-Mar-2025 Job title: VDACS - IT Purchasing Analyst - 100% ON SITE (758862) Onsite No of Submissions : 2 Start date : 03/24/2025 End Date : 09/30/2025 Submission deadline : 3/6/2025 Client Info : VDACS Note: * Agency Interview Type: Web Cam Interview Only * 100%.... (This job is for - Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Dynamics 365 Lead - Sales -Customer Service (745553) Create date: 06-Sep-2024 Hybrid No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 9/11/2024 client info : VDOT Note: * Agency Interview Type: Both Web Cam and In Person Interview Description : Implementation Jobs in VA Richmond Consultant - (in Richmond, VA)) VDOT Dynamics 365 Lead - Customer Service (745603) Create date: 30-Aug-2024 Position Title:*VDOT Dynamics 365 Lead - Field Service & Customer Service (745603) No of submissions : 2 Start date : 09/02/2024 End date : 06/30/2025 Submission Deadline : 9/4/2024 Client info : VDOT Note : * Agency Interview Type : Both Web Cam and In Person Interview BPF Jobs in VA Richmond Consultant - (in Richmond, VA)) VDOT - Technical Support Analyst 4 (743644) Create date: 05-Aug-2024 Onsite No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 8/8/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * local candidates strongly preferred * interviews will be conducted ONSITE, NO.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA))    Customer Service job openings in other states Jobs List DRC-Help Desk Analyst 2-HDA2 (785912) Create date: 24-Nov-2025 Start date :12/8/2025 End Date :06/30/2026 Submission deadline :12/02/2025 Client Info : DRC Note: * Interviews will be onsite. Location TBD after candidate screening. * Candidates will work onsite in Franklin or Madison County. Description: Provides tier 2 te.... (This job is for - ServiceNow Jobs in OH Franklin Analyst - (in Franklin, OH)) Enterprise Project Manager - Executive - 8521 Create date: 05-Nov-2025 Start date : 11/24/2025 End Date : 12 Months from projected start date Submission deadline : 11/12/2025 5:00:00 PM Client Info : SCCOMMERCE Note: * Interview Process: 1 round, virtual (video required) * Duration of the Contract: 12 months * Possibility for Extension:.... (This job is for - job Jobs in SC Columbia Manager - (in Columbia, SC)) DWD ITSC Help Desk II - 149943 Create date: 15-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an .... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineer I - 146273 Create date: 20-Aug-2025 Start Date :9/22/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 at 4:00PM CST. Client Info : DCF Note: * Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently r.... (This job is for - Telecommunications Jobs in WI Madison Engineer - (in Madison, WI)) Desktop Support IV - 146003 Create date: 14-Aug-2025 Start date : 09/15/2025 End Date : 06/30/2026 Submission deadline : 8/21/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview * Duration: 6/30/26 with probable extensions. * Remote or On-site? Hybrid 60% onsite/minimum. During Training, 100% .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service job openings in VA Jobs List VDOT Infrastructure Solutions Architect 2 (778193) Create date: 28-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/31/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : - Responds to Tier 1 & 2 support requests. - Provides exceptional customer service. job Jobs in VA SouthChesterfield Architect - (in South Chesterfield, VA)) VDOT System Administrator 3 (756697) Create date: 05-Feb-2025 Onsite No of Submissions : 2 Start date : 02/17/2025 End Date : 06/30/2025 Submission deadline : 2/10/2025 Client Info : VDOT Note: * Agency Interview Type: In Person Only Description : Required experience as a Systems Administrator, creativity and m.... (This job is for - job Jobs in VA Staunton Administrator - (in Staunton, VA)) VDOT Infrastructure Solutions Architect 4 - (742246) Create date: 22-Jul-2024 * Onsite No of Submissions : 2 Start date : 08/05/2024 End Date : 06/30/2025 Submission deadline : 7/25/2024 Client Info : VDOT Note: * Agency Interview Type : Both Phone and In Person Description : 5-7 years of experience in the field or related subj.... (This job is for - job Jobs in VA VirginiaBeach Architect - (in Virginia Beach, VA)) VDOT System Administrator 4 Colonial Heights, (727985) Create date: 25-Jan-2024 Onsite start date :02/05/2024 End date :06/30/2024 submission deadline : 1/30/2024 client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *assign.... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) VDOT System Administrator 3 Salem, VA ONSITE (724533) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA)) (Analyst: Customer Service, Office 365, IT Support, Documentation Analysis in Richmond, VA)

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