Analyst (Jobs in Richmond, VA)   Requirement id 155371 Job title Analyst Job location in Richmond, VA Skills required Application Support Experience., TroubleShooting Skills, Customer Service, Open Date 03-Oct-2025 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Application Support Experience., TroubleShooting Skills, Customer Service, Start Date :10/13/2025 End Date :06/30/2026 Submission Deadline :10/8/2025 Client Info: VDH Note: * Agency Interview Type : Both Phone and In Person * Hybrid Description : The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions. The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications. This role plays a vital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. Must understand VDH Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. Acquires and maintains a general and clinical knowledge of client and related software applications. Attends professional development training as instructed. Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support Site Health Dashboards and associated metrics to monitor performance and identify potential issues Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155371 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Application Support Experience. job openings in other states Jobs List Application Support Engineer Create date: 09-Oct-2018 Primary Skill: Oracle DBA From Hiring Manager :: We are looking the resource profile with the skill set if BI - Teradata or MSBI. Job description: Primary Capability / Specialty: Oracle / Oracle Primary Skill: Business Intelligence - Teradata (P2) Oracle Database - This is for Application Maintenance Support Role. As part of this ro.... (This job is for - Teradata DBA Jobs in MN Richfield Engineer - (in RICHFIELD, MN)) Systems Analyst - 38817 Create date: 25-Sep-2018 Job Description : Our team is looking for a systems analyst to assist users of the following applications: JIRA, Confluence, Sharepoint, and Slack. Users include product managers, software engineers, QA engineers, project managers, and marketing and business users working together on agile teams to build and support the Walmart e.... (This job is for - Jira Confluence Jobs in CA Sunnyvale Analyst - (in Sunnyvale, CA))     (Analyst: Application Support Experience., TroubleShooting Skills, Customer Service, in Richmond, VA)

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