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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshooting Administrator
(Jobs in Madison, WI)
 
Requirement id 135935
Job title Administrator
Job location in Madison, WI
Skills required MS OFFICE 365, Windows 10, Written And Verbal Communication Skills, Troubleshooting
Open Date 22-Aug-2022
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Administrator: MS OFFICE 365, Windows 10, Written And Verbal Communication Skills, Troubleshooting

start date:9/19/2022
End date:06/30/2023

submission deadline:8/29/22 at 4:00PM CST.

client info : DPI

Note:

* Interview Process: Teams interview (with camera and audio on), one round.

* Duration: 1 year with plan to renew

* Remote or On-site? Hybrid. Employee needs to come into the office on a semi-regular basis. Typically 1 to 3 days per week of being in office, depending on need.

* Candidate does not need to be a WI resident, but must be able to come in office as listed above.

Description:

This full-time position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).

This team is responsible for supporting DPI staffs technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.
The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.

Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.

Required Experience:

• Microsoft Office 365 &Windows 10 Support
• Strong communication (written and verbal)
• General software troubleshooting
• Experience creating standard operating documentation for processes that have not already been documented.
• Experience creating troubleshooting documentation for newly discovered software and hardware issues.
• Experience evaluating new hardware and software proposed for agency standardization.

Nice to have Experience:

• Remote support
• Workstation imaging
• Adaptable learner in IT
• Experience using In Tune for remote and mobile device management.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135935 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Administrator: MS OFFICE 365, Windows 10, Written And Verbal Communication Skills, Troubleshooting in Madison, WI)
     
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