LAN And WAN Problem Management VM Ware Mac OS X Ms Windows 7 MS Windows XP Operati   Requirement id 18535 Job title Analyst Job location in Madison, WI Skills required Active Directory, Microsoft Office 2003 And Office 2010, Network Topology, LAN And WAN Problem Management VM Ware M Open Date 01-May-2014 Close Date Job type Not specified Duration 1 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Active Directory, Microsoft Office 2003 And Office 2010, Network Topology, LAN And WAN Problem Management VM Ware M [ NOTE : START DATE : 05-20-2014 END DATE : 06-30-2014 ] [ NOTE : SUBMISSION DEADLINE : 05-06-2014 on Tuesday 8:00 AM ] Description: This request is for a Service Desk support staff to provide issue tracking and IT troubleshooting for DCF personnel and partners via direct interaction utilizing call center type services (phone, email, voicemail, web portal, etc.). This position requires a broad range of generalized knowledge and an understanding of the interrelations of a multitude of technology systems in order to effectively triage and diagnose issues. Technical reading/writing skills are necessary for effectively referencing and contributing to the knowledge base. This positions primary responsibility is customer contact. Of the highest importance is a desire to be a member of a highly skilled and collaborative team. Ability to communicate effectively with customers and teammates alike , both verbally and by typing information into tickets, chat and emails is key. --This position receives phone calls through a call distribution system and therefore a constant awareness of team dynamics and scheduling are required in order to maintain phone coverage. Duties will include initial troubleshooting of issues and requests reported to IT through a variety of communication channels - phone, email, voicemail, portal submissions, and walk ups - with the majority being by phone. Desired is a high degree of helpfulness and technical aptitude. --Very qualified candidates will have call center experience where a formal ticketing system was in place and heavily used. Experience with virtualized environments, specifically VMware VDI desktops, is a plus. Previous support experience for Windows 7 and Office 2010 are strongly desired. --The incumbent shall of 1-2 years of experience in a call center environment and at least one year of verifiable desktop support experience. Experience in an IT support call center environment with a strong emphasis on Closed on First Contact issue resolution is preferred. The incumbent shall also be familiar with a variety of concepts, practices and procedures relating to IT phone support. --This Service Desk person relies on flexibility, adaptability and sound judgment in a challenging and ever changing environment. A willingness to learn and grow in an ever changing and evolving environment will be necessary for success. --The candidate selected will be responsible for customer interaction with the goal of resolving on first contact and in cases where that is not possible seeking assistance or escalating to appropriate resources to best serve the customer and the agency. Required Skills: * Active Directory * Microsoft Office 2003 And Office 2010 * Network Topology * LAN And WAN * Problem Management * VM Ware   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 18535 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Active Directory job openings in Madison, WI Jobs List Systems Architect III - 152666 Create date: 23-Dec-2025 Start date : 2/9/2026 End Date : 06/30/2026 Submission deadline : 1/5/2026 at 4:00 PM CST. Client Info : DCF Note: * Onsite or remote: Candidates must be WI residents or willing to relocate to WI within 30 days of the start date at their own expense. (90% remote and 10% onsite). Primarily remote,.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Systems Administrator III - 152241 Create date: 09-Dec-2025 Start date :12/29/2025 End Date :06/30/2026 Submission deadline : 12/11/25 at 4:00 PM CST. Client Info :ETF Note: * Remote or Onsite? No WI residency required. Open to nationwide candidates. This position can work 100% remote within the continental US. * Interview Process: MS Teams wit.... (This job is for - LDAP Jobs in WI Madison Administrator - (in Madison, WI)) Systems Administrator III - 152132 Create date: 04-Dec-2025 Start date :12/29/2025 End Date :06/30/2026 Submission deadline : 12/8/25 at 4:00PM CST. Client Info : ETF Note: * Interview Process: MS Teams with video on, 1-2 rounds. * Remote or Onsite? Candidates must be CURRENT WI residents. Local candidates to the Madison area are preferred. No.... (This job is for - LDAP DFS Jobs in WI Madison Administrator - (in Madison, WI)) Security Analyst II - 150432 Create date: 30-Oct-2025 Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/6/2025 4:00:00 PM Client Info : DOC Note: * Interview: Teams meeting * Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 1st Day in th.... (This job is for - LDAP Jobs in WI Madison Analyst - (in Madison, WI)) Security Analyst III - 143775 Create date: 16-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/18/25 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: Teams Video Interview. one round * Duration: 6/30/2026 possibility of extensions * Onsite or Remote: Candidates must.... (This job is for - RBAC RACF Jobs in WI Madison Analyst - (in Madison, WI))    Active Directory job openings in other states Jobs List Enterprise Systems Engineer/Administrator (790538) Create date: 09-Jan-2026 Start date : 02/02/2026 End Date : 06/30/2026 Submission deadline : 1/13/2026 Client Info : 3200 DOM-DoIT - Infrastructure Operations Note: * Agency Interview Type : Either Web Cam or In Person Interview * Onsite, with some Hybrid – In Des Moines Metro. Description : <.... (This job is for - job Jobs in IA DesMoines Engineer - (in Des Moines, IA)) Internet / Web Engineer - Project Lead - 8577 Create date: 05-Nov-2025 Start date :12/1/2025 End Date : 06/30/2026 Submission deadline :11/11 at 5:00 PM EST. Client Info : SCDPS Note: * Interview Process: 1 round, in person * Work Location: Role is fully onsite * Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prio.... (This job is for - job Jobs in SC Blythewood Engineer - (in Blythewood, SC)) DRC-Help Desk Analyst 2-HDA2 (778342) Create date: 07-Oct-2025 Start Date :10/20/2025 End Date :04/20/2026 Submission Deadline :10/12/2025 Client Info : DRC Note: * Interviews will be onsite. Location TBD after candidate screening. * Candidates will work onsite in Franklin or Madison County. Description : Inde.... (This job is for - job Jobs in OH Franklin Analyst - (in Franklin, OH)) NCDPS - Service Support Analyst- Expert (776863) Create date: 12-Sep-2025 Start Date : 09/29/2025 End Date : 09/28/2026 Submission Deadline : 09/18/2025 Client Info : NCDPS Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : Sample Role Types: Desktop Support Analyst, Help Desk Sup.... (This job is for - Linus Azure Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Help Desk Analyst - 64666 Create date: 14-Aug-2025 Start Date :8/25/2025 End Date :08/23/2026 Submission Deadline :8/22/2025 Client Info : CT DCF Note * Position Location: On Site Description : The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connectic.... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT))    Active Directory job openings in WI Jobs List Desktop Support I - 149534 Create date: 07-Oct-2025 Start Date : 11/10/2025 End Date : 12/31/2025 Submission Deadline : 10/14/2025 4:00:00 PM Client Info: Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. *Onsite or remote? Can.... (This job is for - job Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) Desktop Support I - 142273 Create date: 30-Apr-2025 Start Date :06/02/2025 End Date :12/31/2025 Submission Deadline : 5/7/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? C.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Systems Administrator I - 107788 - SP Create date: 08-Aug-2022 start date:9/12/2022 End date: 06/30/2023 submission deadline: August 16 at 4:00PM CST client info : Outagamie County Note: * Interview Process: Initial phone screen of 30 minutes and then 60-minute interview with panel via Zoom with video and audio on or in person * Duration: Schedule.... (This job is for - DNS Jobs in WI Appleton Administrator - (in Appleton, WI)) Systems Administrator I - 107087 - SP Create date: 21-Jul-2022 start date:9/5/2022 End date:06/30/2023 submission deadline:July 27 at 4:00PM CST. client info : Outagamie County Note: * Interview Process: Initial phone screen of 30 minutes and then 60-minute interview with panel via Zoom with video and audio on or in person. * Duration: Scheduled t.... (This job is for - job Jobs in WI Appleton Administrator - (in Appleton, WI)) Systems Engineer-1 - WISCJP00017814 Create date: 17-Aug-2020 Start Date :09/07/2020 End Date :12/31/2020 Submission Deadline :05/22/2020 Client Info : MILWCNTY-IMSD Description : Systems Engineer, (Systems Security Focus) will play a key role in the design, planning, execution, and installation of the current infrastructure to support n.... (This job is for - DNS Jobs in WI Milwaukee Engineer - (in Milwaukee, WI)) (Analyst: Active Directory, Microsoft Office 2003 And Office 2010, Network Topology, LAN And WAN Problem Management VM Ware M in Madison, WI)

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