Customer Service IphoneIpad Analyst (Jobs in Madison, WI)   Requirement id 147975 Job title Analyst Job location in Madison, WI Skills required Unified Communications, Mobile Device Support And Management, Networking Concepts, Customer Service IphoneIpad Open Date 17-Jun-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Unified Communications, Mobile Device Support And Management, Networking Concepts, Customer Service IphoneIpad No of submissions : 2 Start date :07/15/2024 End date :06/30/2025 Submission deadline :06/20/2024 by 8:00 A.M. CST Client info : Madison, WI -IT –DOC –DMS –BTM Wisconsin Department of Corrections (DOC) Note: * This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin. * Interview Process: In Person or Online via Teams * Duration: 06/30/2025 with possibility for extension Onsite or Remote? * This position is mostly remote but will require office visits as needed. * Candidates MUST be local to WI or willing to relocate at the candidates expense prior to starting. Description : Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones, and other video conferencing solutions. Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin. The DOC telecom group manages: • Cisco infrastructure and endpoints • Mitel VoIP PBX and ACD • Telecommunication Company management • Smart phone support • Tablet Support • InTune • AirWatch • Apple Business Management • Video conferencing account management Minimally qualified applicants must have: • Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies • Working knowledge of Networking concepts • Experience with Cisco phones and infrastructure. Required Skills & 2-5 Years of Experience: • Video Conferencing infrastructure and endpoints management • Unified Communications Systems (Webex, PBX, ACD, etc.) • Mobile device support and Management • Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc.) • Customer Service • Working knowledge of iPhones and iPads • Strong customer service skills • Ability to work in a fast-paced environment. Required Soft Skills: • Ability to work independently but in a team environment- • Able to meet deadlines. • Punctual • Ability to multi-task and balance their workday. • Ability to troubleshoot complex problems and determine a solution. Preferred Vendor Experience: • USCC • Verizon • AT&T (FirstNet) • Mitel • Zoom • AirWatch • Apple Business Management • Microsoft • Cisco Webex   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147975 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Unified Communications job openings in Madison, WI Jobs List Telecommunications Analyst III -130863 Create date: 21-May-2024 No of Submissions : 1 start date : 07/01/2024 End date : 06/30/2025 submission deadline : 5/23/24 at 4:00PM CST. client info : DOC Note: * Interview Process: In-person or online via Teams * Duration: 6/30/25 with possibility for extension * Remote or on-sit.... (This job is for - Troubleshooting Jobs in WI Madison Analyst - (in Madison, WI)) Telecommunication Analyst 3 - 92734-SP Create date: 20-Sep-2021 Start Date :10/18/2021 End Date :06/30/2023 Submission Deadline :10/4/2021 4:00PM CST. 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