Multiple Tasks Troubleshoot Consultant (Jobs in Madison, WI)   Requirement id 75103 Job title Consultant Job location in Madison, WI Skills required PC Hardware, File Servces, Technical Consultant, Multiple Tasks Troubleshoot Open Date 06-Nov-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: PC Hardware, File Servces, Technical Consultant, Multiple Tasks Troubleshoot Start Date :12/10/2018 Submission Deadline :11/20/18 12:00 PM CDT Description : Note : This position is to be on-site at Madison College. Preference: local candidates This is a strategic position that impacts Madison Colleges capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services. This position will report directly to the Director, Customer Service in Technology Services. Consultant Title: “Field Engineer” Core Qualifications • Must have solid phone/soft skills and customer service experience. • Organization. • Ability to maintain composure with end customers. • Ability to follow-through on expectations tasks and ensure work assignments are completed. • Ability to effectively communicate, both orally and in written form. • Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks. • Excellent conceptual, problem solving, and analytical skills. • Ability to work independently or as a member of a team on complex tasks. • Demonstrated competency in documenting solutions for both technical and functional audiences. Duties and Responsibilities • Provide Support Services and TS through Customer Service • Work with Tier 2/3 staff in a professional manner • Support PC troubleshooting/imaging • Work with documentation specialist • Assess needs of customers. • Work independently. • Participate as a team member to achieve successful business process. •Communicate status to management and teams. Desired Behaviors • Display energy and initiative in solving problems • Follow all possible avenues to get the job done • Adaptable – undertake a variety of tasks willingly • Work effectively with a variety of personalities and work styles • Quality – demonstrate appropriate quality and thoroughness in their work • Decisive – ability to make decisions quickly when faced with multiple options • Ability to influence others in decided course of action • Integrity – act with personal integrity at all times • Professional – work with their teams processes • Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. • Have a positive “can-do” approach to work • Proactive – operates with and communicates to all stakeholders and co-workers • Meets commitments and is upfront and proactive in communicating when goals are in jeopardy • Analyze issues, proposes solutions, and then takes ownership of the execution of solutions • Work effectively with a variety of personalities and work styles • Ability to prioritize issues and resolve them • Act with integrity at all times Education and Qualifications • Experience in field service with a computer hardware environment • Minimum of High School Degree (prefer course-work beyond High School) • Experience in imaging PC Hardware and troubleshooting desktop software • Use of service management systems for incident tracking The anticipated duration of this engagement is up to 12 months, with possible extension. The consultant should be prepared to start by December 10, 2018 or possibly earlier. This position is to be on-site at Madison College.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 75103 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    PC Hardware job openings in other states Jobs List PennDOT - PS3 A4 SC3 (728192) Create date: 18-Mar-2024 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : 03/21/2024 Client info : PennDOT Note : * This requisition requires only a virtual interview via Teams with video-enabled. * Client would prefer candidates local to the Harrisburg, PA Area.*** .... 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(This job is for - job Jobs in VA Chesterfield Analyst - (in Chesterfield, VA))    PC Hardware job openings in WI Jobs List Help Desk III - 119282 - SP Create date: 16-Jun-2023 start date : 06/26/2023 End date : 1080 Hours from projected start date submission deadline : 6/20 at 4:00PM CST. client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: 1080 hours * Local candidates or willing to relocate at the candid.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) (Consultant: PC Hardware, File Servces, Technical Consultant, Multiple Tasks Troubleshoot in Madison, WI)

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