MS Word Customer Service Oral And Written Communication RACF RSA Active Directory   Requirement id 112340 Job title Consultant Job location in Madison, WI Skills required Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte Open Date 14-Dec-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte Start Date :01/04/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 12/16/2020 by 8:00 a.m. CT Client Info :DWD - Department of Workforce Development (DWD Description : The contractor must be able to commute daily into DWD office headquarters in Madison WI. During the COVID-19 pandemic: • The contractor will have to come into the DWD office located in Madison, WI to get their workstations and necessary orientation training, which is expected to last no more than two weeks. • After training is complete, the contractor must have the capability to work remotely for the foreseeable future. • DWD will determines when it is safe for staff to work in the DWD Office located in Madison, WI. It is expected that staff will resume pre-COVID-19 in-office work as directed by DWD management. This request will enable BITS to support the increased demand for Service Desk Operations directly related to the COVID-19 pandemic, providing access to DWD online applications and service delivery to DWD staff requiring computer support. The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The external applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities, and improving the overall service delivery process for agency customers. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs. The support services include: 1) supporting and managing computer devices (laptops and desktops) 2) handling and fulfilling software service request from customers 3) Leveraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc. The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools. Comments: Due to the nature of this position, a criminal background check or other checks may be required prior to appointment. This position has access to sensitive federal tax information; FBI fingerprinting will be required. Phone, Web Based, and/or In-Person interviews acceptable for all interview phases   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112340 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Problem Solving Skills job openings in Madison, WI Jobs List Software Engineer IV - 146108 Create date: 15-Aug-2025 Start date : 09/15/2025 End Date : 06/30/2026 Submission deadline : 8/19/2025 4:00:00 PM Client Info : State Public Defender Note: * Interview Process: via Google Meet * Duration of the Contract: until 6/30/26 with possibility of extensions. * Onsite or Remote? C.... (This job is for - Quality Assurance Jobs in WI Madison Engineer - (in Madison, WI)) Desktop Support IV - 146003 Create date: 14-Aug-2025 Start date : 09/15/2025 End Date : 06/30/2026 Submission deadline : 8/21/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview * Duration: 6/30/26 with probable extensions. * Remote or On-site? Hybrid 60% onsite/minimum. During Training, 100% .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Certified Project Manager IV/Sr. - 144931 Create date: 29-Jul-2025 Start date : 08/11/2025 End Date : 06/30/2026 Submission deadline : 7/31/2025 4:00:00 PM Client Info : ETF Note: * Interview: via Teams * Duration: 6/30/26, likely to extend * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This p.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Security Analyst II - 137418 Create date: 19-Nov-2024 No of Submissions : 1 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 4:00:00 PM Client Info : DOC Note: * Interview Process: Teams Call with Video * Duration: 6/30/25 with 2 years with renewals * Remote/Onsite? Candidate MUST b.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Quality Assurance Analyst IV -130668 Create date: 17-May-2024 Bid Limit Per Vendor : 2 Start date : 07/08/2024 End Date : 06/30/2025 Submission deadline : 5/24/24 at 4:00PM CST. Client Info : ETF Note : * Interview Process: MS Teams * Duration: 6/30/25 with potential for extension * Remote or Onsite: No WI residency.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    Problem Solving Skills job openings in other states Jobs List TAX - Business Analyst 4 - USC Or Grn Card ONLY (774266) Create date: 14-Aug-2025 Start date : 09/08/2025 End Date : 05/29/2026 Submission deadline : 08/20/2025 Client Info : TAX Note: * Agency Interview Type : Both Web Cam and In Person Interview * Hybrid Description : *Deadline to submit Wed 8/20 by 4 pm est pls so there is time for us the.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Business Process Reengineering - 145662 Create date: 12-Aug-2025 Start date : 09/15/2025 End Date : 6 Months from projected start date Submission deadline : 8/19/2025 10:00:00 AM Client Info : N/A Note: * Interview Process: Virtual Interview via MS Teams video. Please use * laptop and be prepared to share screen if asked. * Du.... (This job is for - Stakeholders Jobs in MI Lansing Consultant - (in Lansing, MI)) VDOT - Data Analyst 2 (773638) Create date: 12-Aug-2025 Start Date :9/1/2025 End Date :08/31/2026 Submission Deadline :8/15/2025 Client Info : VDOT Note: * Agency Interview Type: In Person Only Description : The Data Analyst II with the Professional Services Procurement Office will be an important member of the ne.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VSU Enterprise Architect (766752) Create date: 30-Jul-2025 Start date : 08/04/2025 End Date : 10/31/2025 Submission deadline : 08/05/2025 Client Info : VSU Note: * Agency Interview Type : In Person Only * Hybrid Description : Information Technology Services (ITS) at Virginia State University (VSU) is seeking an Enterp.... (This job is for - job Jobs in VA SouthChesterfield Architect - (in South Chesterfield, VA)) VSU Sr. Business Analyst (766751) Create date: 29-Jul-2025 Start Date :08/01/2025 End Date :10/31/2025 Submission Deadline :08/04/2025 Client Info: VSU Note : * Agency Interview Type : In Person Only * Hybrid Description : Information Technology Services (ITS) at Virginia State University (VSU) is seeking.... (This job is for - job Jobs in VA SouthChesterfield Analyst - (in South Chesterfield, VA))    Problem Solving Skills job openings in WI Jobs List Programmer Analyst Senior - 66143 Create date: 24-Aug-2020 Candidate must be our W2 Employee. Job Description : It has an immediate opening for a Sr. Programmer Analyst to join the team with a top Fortune 500 client. This role is available to sit 100% REMOTE. SUMMARY: Works closely with customers, business analysts and team members to understand business require.... (This job is for - Management Jobs in WI Milwaukee Analyst - (in Milwaukee, WI)) Infrastructure Engineer - 37538 Create date: 15-Aug-2018 Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens) Client info :QBE Regional Companies (N.A.), Inc. Job Description : • Bachelors Degree in Computer Engineering, Computer Science, Management Information Systems or equivalent experience. • Passionate .... (This job is for - job Jobs in WI SunPrairie Engineer - (in Sun Prairie, WI)) Certified Project Manager 3 - WISCJP00014090 Create date: 30-Jul-2018 Start Date : 09/04/2018 End Date : 12/31/2018 Submission Dead Line : Due to SCS 08/02/2018 by 8:00 a.m. Client Info : MILWCNTY-IMSD Description : Change Lead(s) needed to assist the Change Manager with the strategy for Milwaukee County Mosaic Project (ERP upgrade with Finance, HR,.... (This job is for - job Jobs in WI Milwaukee Manager - (in Milwaukee, WI)) (Consultant: Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte in Madison, WI)

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