MS Word Customer Service Oral And Written Communication RACF RSA Active Directory   Requirement id 112340 Job title Consultant Job location in Madison, WI Skills required Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte Open Date 14-Dec-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte Start Date :01/04/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 12/16/2020 by 8:00 a.m. CT Client Info :DWD - Department of Workforce Development (DWD Description : The contractor must be able to commute daily into DWD office headquarters in Madison WI. During the COVID-19 pandemic: • The contractor will have to come into the DWD office located in Madison, WI to get their workstations and necessary orientation training, which is expected to last no more than two weeks. • After training is complete, the contractor must have the capability to work remotely for the foreseeable future. • DWD will determines when it is safe for staff to work in the DWD Office located in Madison, WI. It is expected that staff will resume pre-COVID-19 in-office work as directed by DWD management. This request will enable BITS to support the increased demand for Service Desk Operations directly related to the COVID-19 pandemic, providing access to DWD online applications and service delivery to DWD staff requiring computer support. The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The external applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities, and improving the overall service delivery process for agency customers. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs. The support services include: 1) supporting and managing computer devices (laptops and desktops) 2) handling and fulfilling software service request from customers 3) Leveraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc. The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools. Comments: Due to the nature of this position, a criminal background check or other checks may be required prior to appointment. This position has access to sensitive federal tax information; FBI fingerprinting will be required. Phone, Web Based, and/or In-Person interviews acceptable for all interview phases   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112340 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Problem Solving Skills job openings in Madison, WI Jobs List Security Analyst II - 137418 Create date: 19-Nov-2024 No of Submissions : 1 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 4:00:00 PM Client Info : DOC Note: * Interview Process: Teams Call with Video * Duration: 6/30/25 with 2 years with renewals * Remote/Onsite? Candidate MUST b.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Quality Assurance Analyst IV -130668 Create date: 17-May-2024 Bid Limit Per Vendor : 2 Start date : 07/08/2024 End Date : 06/30/2025 Submission deadline : 5/24/24 at 4:00PM CST. Client Info : ETF Note : * Interview Process: MS Teams * Duration: 6/30/25 with potential for extension * Remote or Onsite: No WI residency.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Project Manager III -124083 Create date: 20-Nov-2023 Start date : 12/18/2023 End Date : At least 980 Hours from projected start date Submission deadline : 11/29/23 at 4:00PM CDT. Client Info : DOJ Note : * Interview Process: Video interview * Duration: Minimum of 980 hours with possibility of extensions * Remote or on-site? Candidate.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) .NET Web Developer III - 119081 - SP Create date: 09-Jun-2023 Start date : 07/17/2023 End Date : 06/30/2024 Submission deadline :Friday, June 16th at 4:00PM CST. Client Info :DCF Note: *INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up short.... (This job is for - Analytical Skills Jobs in WI Madison Developer - (in Madison, WI)) Business Analyst/Consultant IV - 118971-SP Create date: 08-Jun-2023 Start date : 07/01/2023 End Date : 06/30/2024 Submission deadline :6/9/23 at 4:00PM CST. Client Info :DOT Note: * Interview Process: MS Teams Video * Duration: 6/30/24 with possibility of extensions * Local candidates or willing to relocate at the candidates expense. Hybr.... (This job is for - Analytical SkillsBusiness Analyst Jobs in WI Madison Analyst - (in Madison, WI))    Problem Solving Skills job openings in other states Jobs List Technical Specialist (765077) Create date: 04-Jun-2025 Start date : 06/30/2025 End Date : 06/29/2026 Submission deadline : 06/11/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED..... (This job is for - Security Jobs in NC Durham Specialist - (in Durham, NC)) Project Manager - 64395 Create date: 14-May-2025 Start Date :6/1/2025 End Date :05/31/2026 Submission Deadline :05/28/2025 Client Info : CT DAS Note: * Position Location: Remote Description: The State of Connecticut is launching its first enterprise-level Grants Management Solution, a high-profile initiati.... (This job is for - Agile Jobs in CT Hartford Manager - (in Hartford, CT)) SOFTWARE DEVELOPER (JAVA) - CONSULTANT-11676-1 Create date: 13-May-2025 Start date : 6/10/2025 Submission deadline : 5/21/2025 Client Info : Department of Health and Human Services Note: Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc.) A) In person or video may be used for interviews(s). Description : The Data Op.... (This job is for - job Jobs in SC Columbia Developer - (in Columbia, SC)) Business Analyst - Intermediate - 11672-1 Create date: 12-May-2025 Start date : 6/6/2025 Submission deadline : 5/20/2025 Client Info : Department of Social Services Note: Q) Interview Process: A) Panel Description : The CFS project is part of the department of social services (DSS) and is responsible for developing, implementing, and main.... (This job is for - Analytical Skills Jobs in SC Columbia Analyst - (in Columbia, SC)) NCDHHS- ITD Lead React Fullstack Developer (761348) Create date: 07-Apr-2025 Hybrid Start date : 04/14/2025 End Date : 10/28/2025 Submission deadline : 04/11/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type: Either Webcam Interview or In Person Description : This Senior React fullstack developer is to serve as an application de.... (This job is for - JavaScript NodeJs Jobs in NC Raleigh Developer - (in Raleigh, NC))    Problem Solving Skills job openings in WI Jobs List Programmer Analyst Senior - 66143 Create date: 24-Aug-2020 Candidate must be our W2 Employee. Job Description : It has an immediate opening for a Sr. Programmer Analyst to join the team with a top Fortune 500 client. This role is available to sit 100% REMOTE. SUMMARY: Works closely with customers, business analysts and team members to understand business require.... (This job is for - Management Jobs in WI Milwaukee Analyst - (in Milwaukee, WI)) Infrastructure Engineer - 37538 Create date: 15-Aug-2018 Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens) Client info :QBE Regional Companies (N.A.), Inc. Job Description : • Bachelors Degree in Computer Engineering, Computer Science, Management Information Systems or equivalent experience. • Passionate .... (This job is for - job Jobs in WI SunPrairie Engineer - (in Sun Prairie, WI)) Certified Project Manager 3 - WISCJP00014090 Create date: 30-Jul-2018 Start Date : 09/04/2018 End Date : 12/31/2018 Submission Dead Line : Due to SCS 08/02/2018 by 8:00 a.m. Client Info : MILWCNTY-IMSD Description : Change Lead(s) needed to assist the Change Manager with the strategy for Milwaukee County Mosaic Project (ERP upgrade with Finance, HR,.... (This job is for - job Jobs in WI Milwaukee Manager - (in Milwaukee, WI)) (Consultant: Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte in Madison, WI)

Featured Jobs Leadership Manager (Jobs in Madison, Wisconsin) ESRI ArcGIS Stakeholders Analyst (Jobs in Richmond, Virginia) Analyst (Jobs in Denver, Colorado) Troubleshooting Hardware Consultant (Jobs in Little Rock, Arkansas) SharePoint Analyst (Jobs in Pontiac, Michigan) IIS Troubleshooting Architecting JAVA Architect (Jobs in Madison, Wisconsin DAX ETL Administrator (Jobs in Lansing, Michigan) IIS Architecting Business Architect (Jobs in Madison, Wisconsin) HCM SaaS IT Analyst (Jobs in Raleigh, North Carolina) ITSM Architect (Jobs in Madison, Wisconsin)