Customer Service Management Consultant (Jobs in Madison, WI)   Requirement id 113345 Job title Consultant Job location in Madison, WI Skills required Helpdesk Services, Self Directed, Call Center Experience, Customer Service Management Open Date 26-Jan-2021 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Services, Self Directed, Call Center Experience, Customer Service Management Start Date :02/22/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 01/29/2021 by 8:00 a.m. CT Client Info : DOA – Division of Enterprise Technology (DET) Description : This is a re-post of RFS #17905. THIS IS A NON-TRADITIONAL WORK SHIFT. Work Shift – currently 12:00am – 8:30am Thursday through Monday. This position will work both in the Femrite Office and remotely on a rotating basis. The rotation of working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113345 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Helpdesk Services job openings in Madison, WI Jobs List Help Desk-2 - WISCJP00018125 Create date: 01-Mar-2021 Start Date :03/22/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/01/2021 by 8:00 a.m. CT Client Info : DOA – Division of Enterprise Technology (DET) Note : * Duration: Initial Period: 03/22/2021 - 06/30/2021; Renewals/Extensions through 06/30/2022 Descrip.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Helpdesk Services job openings in other states Jobs List Information Security Mobile Device Support Analyst (607642) Create date: 02-Oct-2019 start date:10/18/2019 End date:10/15/2020 submission deadline:10/4/2019 client info : NCDST Description: Assist in maintaining DST information confidentiality, integrity and availability. Assist troubleshooting user Enterprise Mobile Devices software and ha.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) CATS+TORFP J02B8400029-Network Engineer,Helpdesk Spclst -SP Create date: 26-Oct-2018 Note: A Pre-Proposal Conference for this project will be held on Monday, November 5, 2018 at 10:00 a.m. (EST) Note: Client is looking for: A. Network Engineer (Junior) – Two (2) Key Personnel and one (1) non-Key Personnel for a total of three (3) resources Bill Rate - 65, Pay Rate - 50 B. Helpdesk Specialist (Senior).... (This job is for - Jobs in MD Hanover Engineer - (in Hanover, MD))     (Consultant: Helpdesk Services, Self Directed, Call Center Experience, Customer Service Management in Madison, WI)

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