Call Center Experience Consultant (Jobs in Madison, WI)   Requirement id 113964 Job title Consultant Job location in Madison, WI Skills required Customer Service Management, Self Directed, Helpdesk Services, Call Center Experience Open Date 11-Feb-2021 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service Management, Self Directed, Helpdesk Services, Call Center Experience Start Date :03/01/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 02/15/2021 by 8:00 a.m. CT Client Info : DOA – Division of Enterprise Technology (DET) Note : * Duration: Initial Period: 03/01/2021 - 06/30/2021; Renewals/Extensions through 06/30/2022 Description : THESE ARE NON-TRADITIONAL WORK SHIFTS. 12:00am – 8:30am Tuesday through Saturday. 8:00pm - 8:30am Sat/Sun Mon - Wed 12:00am - 08:30am This position will work both in the Femrite Office and remotely on a rotating basis. The rotation of working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no requirement to work remotely and if the individual would prefer to work in the office COVID protocols are in place; mask requirement and social distancing is followed. Will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113964 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service Management job openings in Madison, WI Jobs List Help Desk-1 - WISCJP00017905 Create date: 03-Dec-2020 Start Date :12/28/2020 End Date :06/30/2021 Submission Deadline :Due to SCS 12/08/2020 by 8:00 a.m. CT Client Info : DOA – Division of Enterprise Technology (DET) Description : Work Shift – currently 12:00am – 8:30am Thursday through Monday. This position will wor.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Project Manager2 - WISCJP00016183 Create date: 04-Sep-2019 Start Date : 09/16/2019 End Date : 06/30/2020 Submission Dead Line : 8:00 a.m. CT on Wednesday, September 4th, 2019 Client Info : CCAP - Wisconsin Supreme Court Description : The Consolidated Court Automation Programs (CCAP) is seeking qualified candidates for an IT Help Desk Tea.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Certified Project Manager-3 Create date: 24-Jun-2014 [NOTE : START DATE : 07-14-2014 END DATE : 06-30-2015] [MOTE : SUBMISSION DEADLINE : 07-01-2014 on Tuesday 8:00 AM] Description: Dept. of Administration (DOA) is seeking a highly experienced service desk consultant to review our existing enterprise help desk service, analyze the operations effectivene.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI))    Customer Service Management job openings in other states Jobs List NC - CoR - Technical Specialist- Junior (751726) Create date: 21-Nov-2024 Hybrid No of Submissions : 2 Start date : 12/02/2024 End Date : 06/01/2025 Submission deadline : 11/29/2024 Client Info : CoR-IT Note: * MAX RATE: 107 * This is a temp to perm position! * This position is hybrid. The candidate will be required to be .... (This job is for - JavaScript Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Land Management And Accounting System - 110.7-17-053 Create date: 25-Sep-2017 Start Date : 04/13/2018 Submission Deadline : 10/28/2017 Description : CONTRACT SCHEDULE AND DELIVERABLES: The STATE has identified the following deliverables which are significant work products or milestones in the project. The STATE requires these deliverables to be add.... (This job is for - job Jobs in ND Bismarck Developer - (in Bismarck, ND)) Project Manager II - J-10-970-448 Create date: 28-Jan-2015 We are seeking a Project Managerr II for our client in Williston, VT. Responsibilities will include Communications/Status Reporting/Metrics/Dashboards. Project Managers must meet the following requirements: Minimum of one to three years of strong project / portfolio and team management experience, including the following: Abili.... (This job is for - PMI Jobs in AR CONWAY Manager - (in CONWAY, AR))     (Consultant: Customer Service Management, Self Directed, Helpdesk Services, Call Center Experience in Madison, WI)

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