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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Mobile Device Management System Administration MicrosoftOffice Microsoft SCCM Stro
 
Requirement id 117822
Job title Consultant
Job location in Madison, WI
Skills required Oral And Written Communication, IT Services, Desktop Support, Mobile Device Management System Administ
Open Date 12-Jul-2021
Close Date
Job type Contract
Duration 36 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Oral And Written Communication, IT Services, Desktop Support, Mobile Device Management System Administ

start date:8/2/2021

End date: At least 3 Years from projected start date

submission deadline:7/19/2021

client info : DOJ


Description:

This position resides in the Division of Management Services, Bureau of Computing Services (BCS). Under the supervision of the IS Supervisor 2 (Support Manager), this position provides advanced-level systems and desktop/deskside support (via in person, by telephone, remotely or email) to the Wisconsin Department of Justice (DOJ) and to external users of the DOJ eGrants web site. In addition, this position is accountable for working with resources to restore service as soon as possible and minimize the adverse impact on business operations (incident and problem management and service requests).

This position plays a key role in ensuring incidents, requests and problems are reviewed, addressed and/or escalated. This position requires a wide range of technical expertise in the operation and management of multiple system platforms and the ability to work independently to troubleshoot, install, diagnose, repair, maintain and upgrade IT hardware, systems, tools and equipment to ensure optimal performance.

Knowledge, Skills and Abilities:

1. Excellent communication (oral and written) and interpersonal skills required. Ability to clearly communicate to persons with a broad range of technical understanding.

2. Knowledge of best practices and IT service level agreements, memos of understanding or operating level agreements.

3. Strong knowledge and skills in identifying process improvements and presenting solutions.

4. Ability to working independently to provide advanced-level support for desktop hardware (PCs, laptops, monitors, printers, mobile devices, etc.), tools, equipment, systems, to ensure optimal performance.

5. Ability to work independently to troubleshoot, install, diagnose, repair, maintain and upgrade IT hardware, systems, tools, and equipment.

6. Strong knowledge and skills in supporting and working with servers, networking elements, including hubs, routers, firewalls and switches.

7. Strong knowledge of Mobile Device Management (MDM).

8. Knowledge of Workspace One Airwatch, including device provisioning and device management

9. Knowledge of telephone system administration, including VOIP and mobile phones.

10. Knowledge of Virtual Desktop Environment (VDI).

11. Knowledge and skills in utilizing and supporting a common anti-virus solution.

12. Strong knowledge and skills in supporting the Microsoft Operating System and desktop applications, including Microsoft Office.

13. Strong knowledge of desktop managements systems (i.e.Microsoft SCCM, LANDesk, etc.)

14. Strong analytical, organizational, customer service, decision-making and problem-solving skills.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117822 while calling.
 
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(Consultant: Oral And Written Communication, IT Services, Desktop Support, Mobile Device Management System Administ in Madison, WI)
     
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