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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Documentation Of Technical Procedures Customer Service Written And Verbal Communic
 
Requirement id 118668
Job title Consultant
Job location in Madison, WI
Skills required Technical Support, Customer Services Support, Ticketing Systems, Documentation Of Technical Procedures Cu
Open Date 18-Aug-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Technical Support, Customer Services Support, Ticketing Systems, Documentation Of Technical Procedures Cu

start date:9/13/2021
End date:At least 1 Years from projected start date

submission deadline:8/30 at 4:00PM CST

client info : DPI

Note:

* Interview Process: Virtual (Teams video), 1 Round

* Duration: 1 year, possibility of extension

* Local candidates or willing to relocate at the candidates expense. Hybrid schedule, primarily on site, candidate up to 60% remote work is possible.

* This is a REPOST of 89905. The manager has requested NOT to submit any previously submitted candidates.--

Feedback from the previous posting:

* Candidates were not showing up to interviews. Please get a commitment from your candidates before locking in interview times.
Some of the information on the resumes was misleading. Please only include information on resumes if the candidate actually has professional experience with the information youre including on the resume.

* Please ensure candidates are interviewing in a professional setting and are dressed professionally. The expectation is for video to be on.

* Coach your candidates for the interview. Some of the candidates that were interviewed did not know what DPI did as an Agency.

Description:

Under general supervision, this position works within the Technology Services team providing technical support to staff as part of the internal Help Desk team. The position provides customer service and troubleshooting for computer support issues prior to involving System Engineers, and assists in ensuring established technical and procedural processes are followed.

The position works to support and secure end-user technologies, including system management tools and software services.

Additionally, this position follows agency policies, procedures, and guidelines, for monitoring, managing, securing, systems in a complex server and network environment.

Customer service and support delivered by this position takes place in a complex, professional technical environment. Customers include all DPI employees, throughout WI. The work environment requires team communication, cooperation, collaboration and participation in planning.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118668 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Consultant: Technical Support, Customer Services Support, Ticketing Systems, Documentation Of Technical Procedures Cu in Madison, WI)
     
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