Analytical Services Team Management Complex Technical Explainations Technical Expe   Requirement id 131861 Job title Consultant Job location in Madison, WI Skills required Customer Service, End User Support, Problem Solving Skills, Analytical Services Team Management Comp Open Date 08-Feb-2022 Close Date Job type Contract Duration 16 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service, End User Support, Problem Solving Skills, Analytical Services Team Management Comp Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :uesday, 2/22/22, 12:00 PM Client Info: Note : * Preference: local candidates. * Maximum number of submissions: total of 2 candidates per vendor * This position is to be on-site at Madison College Truax Campus. Description: The College is seeking one (1) highly motivated and capable person to help answer front line calls via incoming phone or front desk service to meet Madison College Technical Services (TS) needs for faculty/admin staff.This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. If this person has exposure to an incident tracking systems (ServiceNow) it would be a plus. This individual must have the ability to work independently in a high volume environment. The hours for this position in 11 am – 7 pm, Tuesday through Friday and Saturday 7:00 am – 3:30 pm. This is a strategic position that impacts Madison Colleges capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services. This position will report directly to the Director, Customer Service in Technology Services. Consultant Title: “Help Desk Consultant” Core Qualifications • Must have solid phone/soft skills and customer service experience. • Organization. • Ability to maintain composure with end customers. • Ability to follow-through on expectations tasks and ensure work assignments are completed. • Ability to effectively communicate, both orally and in written form. • Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks. • Excellent conceptual, problem solving, and analytical skills. • Ability to work independently or as a member of a team on complex tasks. • Demonstrated competency in documenting solutions for both technical and functional audiences. Duties and Responsibilities • Provide Services and TS through Customer Service • Work with Tier 2/3 staff in a professional manner • Support PC troubleshooting/imaging • Work with documentation specialist • Assess needs of customers. • Work independently. • Participate as a team member to achieve successful business process. •Communicate status to management and teams. Desired Behaviors • Display energy and initiative in solving problems • Follow all possible avenues to get the job done • Adaptable – undertake a variety of tasks willingly • Work effectively with a variety of personalities and work styles • Quality – demonstrate appropriate quality and thoroughness in their work • Decisive – ability to make decisions quickly when faced with multiple options • Ability to influence others in decided course of action • Integrity – act with personal integrity at all times • Professional – work with their teams processes • Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. • Have a positive “can-do” approach to work • Proactive – operates with and communicates to all stakeholders and co-workers • Meets commitments and is upfront and proactive in communicating when goals are in jeopardy • Analyze issues, proposes solutions, and then takes ownership of the execution of solutions • Work effectively with a variety of personalities and work styles • Ability to prioritize issues and resolve them • Act with integrity at all times Education and Qualifications •   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131861 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List DWD ITSC Help Desk II - 149943 Create date: 15-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an .... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineer I - 146273 Create date: 20-Aug-2025 Start Date :9/22/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 at 4:00PM CST. Client Info : DCF Note: * Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. 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