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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Consultant
(Jobs in Madison, WI)
Requirement id
132531
Job title
Consultant
Job location
in Madison, WI
Skills required
Interpersonal And Communication Skills, Lifecycle Management, Operations Development,
Open Date
15-Mar-2022
Close Date
Job type
Contract
Duration
12 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Consultant: Interpersonal And Communication Skills, Lifecycle Management, Operations Development,
start date:4/18/2022
End date: At least 1 Years from projected start date
submission deadline:3/23/22 @ 4:00PM CST.
client info : ETF
Note:
* Interview Process: MS Teams with Video on, 1-2 rounds
* Duration: 1 year likely to extend.
* This position has the potential need to be onsite from time to time. Preferred local/live in Southern Wisconsin area, remote considered for exceptional candidate who meets all requirements.
Description:
Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor and the guidance of the ITSC Lead, this position uses a proactive, process-oriented, customer focused approach and assists in growing the use of technology throughout the agency.
This position is responsible for providing support to ETF staff by providing direction, answers and
resolutions to a full range of IS questions and problems reported to the IT Solution Center as
well as supporting the agencys user-focused technologies. This position needs a strong skillset and experience in interpersonal communications and relationship building background.
This position supports user experience, actively engages in the technology lifecycle process,
and provides high-level service operation skills. The user experience duties consist of
providing innovation and research of technologies, follow through of technology integration
(training/use of technology), and expertise to support strategic and business unit initiatives.
The technology lifecycle support process helps guide the process and provides product
ownership duties for the agency. The high-level service operation activities include providing
and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment
processes and procedures. This role uses insight and analysis of service support functions
and service tickets to assist the IT Solution Center to a more proactive and mature
environment.
This position provides technical assistance in the support, preparation, and implementation
of desktop supported services, customer systems, and hardware tools. This position will
partner with technology and business experts, the Office of Enterprise Initiatives, ETF
business analysts, and end users to plan, and coordinate ITs end-user service delivery
efforts. This position is a liaison between business users and technical staff to facilitate
solutions to problems. The incumbent proactively assists the Service Support Lead to
develop business user how-to instructions, training, and service portals.
• Ability to develop user documentation and perform training (3 years)
• Ability to assist in identifying training needs (Preferred Skill)
• Ability to identify, manage, troubleshoot, and resolve problems (3 years)
• Knowledge of Microsoft Active Directory (Preferred Skill)
• Knowledge of Microsoft Office 365 (3 years)
• Knowledge of Microsoft Teams (1 year)
• Knowledge of Mobile Device performance monitoring and tuning techniques (Preferred Skill)
• Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures (Preferred Skill)
• Knowledge of image deployment via Desktop Management Tools (SCCM) (1 year)
• Knowledge of Microsoft Productivity suite of tools (3 years)
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 132531 while calling.
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