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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Help Desk Technician IOS Consultant
(Jobs in Madison, WI)
Requirement id
134519
Job title
Consultant
Job location
in Madison, WI
Skills required
Help Desk Environment, Ticketing Systems, Microsoft Office, Help Desk Technician IOS
Open Date
15-Jun-2022
Close Date
Job type
Contract
Duration
12 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Consultant: Help Desk Environment, Ticketing Systems, Microsoft Office, Help Desk Technician IOS
start date:7/1/2022
End date:06/30/2023
submission deadline:6/17 at 4:00 PM CST.
client info : DOA
Note:
* Local candidates or willing to relocated at candidates expense. Candidates will be required to be onsite at least 50% of the time, needs to be on-site bi-weekly.
* On boarding will be on-site first 2 weeks.
Description:
Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions.
Responsibilities:
• Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Manage tickets assigned in a timely manner.
• Determine the best solution based on the issue and details provided by the customer.
• Develop/modifying Knowledge Base documentation.
• PC deployments, installation of software and assist customers with new devices.
• Record events and problems and through resolution logs.
Requirements and Skills:
• 2-5 years experience working in a help desk environment.
• Proven experience with Microsoft Office, Teams and InTune services.
• In-depth knowledge of computer systems and mobile devices.
• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
• Detail oriented and maintain confidentiality.
• Ability to work with minimal supervision.
• Customer-oriented and patient.
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 134519 while calling.
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