Help Desk Consultant (Jobs in Madison, WI)   Requirement id 136090 Job title Consultant Job location in Madison, WI Skills required IT Systems Engineering, Trouble Shooting PC, Call Center Experience, Help Desk Open Date 29-Aug-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: IT Systems Engineering, Trouble Shooting PC, Call Center Experience, Help Desk Start date : 09/26/2022 End Date :06/30/2023 Submission deadline :9/6/2022 at 4:00PM CST Client Info :DOA Note : Interview Process: Remote Interviews through TEAMS - 1 round Duration: through 6/30/2023, possibility of extension Local candidates or willing to relocate at the candidates expense. Due to current pandemic the majority of work will be done remotely but may be required to occasionally work in the office in Madison WI to provide adequate in-office coverage. Description : Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), Windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no requirement to work remotely and if the individual would prefer to work in the office all COVID protocols are followed and in place; mask requirement and social distancing is expected to be followed by all staff in the office. This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136090 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), IT Systems Engineering job openings in Madison, WI Jobs List Help Desk II-111076-SP Create date: 01-Nov-2022 Start Date : 11/28/2022 End Date : 06/30/2023 Submission Deadline :11/8/2022 at 4:00PM CST Client Info :DOA Note : * Interview Process: Remote Interviews through TEAMS - 1 round *Duration: through 6/30/2023, possibility of extension Candidates are required to be a WI resident..... 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(This job is for - job Jobs in WI MenomoneeFalls Engineer - (in Menomonee Falls, WI)) (Consultant: IT Systems Engineering, Trouble Shooting PC, Call Center Experience, Help Desk in Madison, WI)

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