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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Consultant
(Jobs in Madison, WI)
Requirement id
137140
Job title
Consultant
Job location
in Madison, WI
Skills required
Call Center Experience, Customer Service, IT Systems Engineering,
Open Date
25-Oct-2022
Close Date
Job type
Contract
Duration
7 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Consultant: Call Center Experience, Customer Service, IT Systems Engineering,
Start date : 11/28/2022
End Date : 06/30/2023
Submission deadline : 11/1/22 at 4:00PM CST
Client Info : DOA
Note :
* Interview Process: Remote Interviews through TEAMS - 1 round
* Duration: through 6/30/2023, possibility of extension
* Local candidates or willing to relocate at the candidates expense.
* Majority of work can be done remotely but may be required to work in the office in Madison WI. Candidate required to be a WI resident.
Description :
Working remotely requires the individual to have a smart cell telephone, Windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no requirement to work remotely and if the individual would prefer to work in the office all COVID protocols are followed and in place; masks and adequate social distancing can be followed by staff in the office.
This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.
An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre- established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 137140 while calling.
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